Desert Diamond Casinos & Entertainment · 9 hours ago
Floor Host
Glendale, AZ
Full-time
Onsite
Entry Level
2+ years expDesert Diamond Casinos & Entertainment is seeking a Floor Host to enhance the guest experience at their casino. The Floor Host will be responsible for developing guest relationships, managing player evaluations, and promoting casino events to ensure guest satisfaction and loyalty.
CasinoMedia and Entertainment
Responsibilities
Tracks, analyzes and manages win and losses to determine “comp-worth” and reinvestment values
Develops player relationships to minimize player defection, which directly affects the re-acquisition rate of the casino, therefore influencing the overall profitability of the entire organization, utilizing player tracking systems to analyze player profitability
Generates and analyzes player evaluation reports and maintains player profiles to make cost effective complimentary and amenity decisions
Assists casino staff in a professional manner in order to foster and promote a cooperative and harmonious work environment
Enrolls new premium level guests into the player tracking system using appropriate procedures
Provides quality players with hospitality arrangements and complimentary items, including, but not limited to, food, lodging, retail, and concert/sport event tickets within the guidelines established by Management
Creates and analyzes player profitability as well as other benchmark reports to track and measure their individual productivity, as well as player re-investment values
Addresses and facilitates all challenging guest interactions and escalates mid to high end guest disputes to the Executive Casino Host, Executive Casino Host (Latin Market), Player Development Manager, and/ or Manager on Duty
Circulates about the casino floor while interacting and communicating with both new and existing guests in an effort to increase the database while building guest relations and providing superior guest service
Develops, maintains and increases a detailed player list in order to build guest loyalty, increase guest visits, maximize player potential and ensure guest satisfaction; using both verbal and written communication to establish a strong relationship with casino guests
Prepares various reports as assigned by management, documenting all guest interactions, communications, and feedback to ensure all professional responsibilities and requirements have been satisfactorily achieved
Maintains a thorough knowledge of all property and community activities, promotions and special events
Actively assists in promoting all casino events, activities and promotions to both internal and external guests, on and off property and throughout the community
Understands and follows casino and departmental policies and procedures
Uses relationship building skills to act effectively as a liaison between casino guests, casino management, casino operations and local vendors or agencies
Provides feedback to management as to budget, operating policies and procedures
Tracks guests play in Player Tracking systems and manages contact with mid to high end guests
Must exhibit superior judgment and decision making with regard to guest interaction, re-investment value, company guidelines, personal conduct, behavior and appearance
Responsible for justifying all complimentary amenities extended to casino guests
Greets groups brought in by buses or marketing as they arrive at the casino, and assists them through the Player’s Club enrollment process, as well as explaining the benefits of the players club and the compensation benefits affiliated with the card
Contributes to a team effort and accomplishes related results as required
Routinely assists with all casino functions, events, promotions and activities both on and off casino property regardless of schedule
Performs other duties as required
Qualification
Required
High school diploma or GED plus two (2) years of experience in casino marketing, players club, table games, or slots
Must be 18 years of age or older
No felony, theft or stealing convictions
Must be able to pass a pre-employment drug/alcohol screen, background investigation, obtain and maintain gaming license
Ability to demonstrate strong understanding and knowledge of Slot games and Table Game operations
Ability to meet the demands of a fast-paced environment by applying solid judgment and the ability to multi-task
Ability to identify and cultivate new casino guests by utilizing all available marketing tools provided by casino management
Ability to develop a strong return visit guest base through multiple personal contact options
Ability to establish and expand their player database by creating special guest functions, services and activities
Ability to effectively communicate and develop close relationships with department managers
Ability to make good judgment calls and decisions regarding significant financial compensation to all casino guests
Ability to resolve guest complaints
Ability to write reports and business correspondence
Ability to communicate, read, and write efficiently in English
Ability to demonstrate outstanding guest service at all times
Ability to apply mathematical skills
Ability to interpret a variety of instructions furnished in written and oral form
Ability to travel
Superior organizational skills with ability to handle many projects at one time
Ability to manage the physical environment, themselves, and their guests
Knowledge of casino player tracking or gaming system experience
Knowledge of casino reinvestment practices and player tracking systems
Knowledge of cash handling
Knowledge of business English, proper spelling, grammar, punctuation, and basic arithmetic
Knowledge of principles and practices of public relations, promotions, and marketing in a casino guest service oriented environment
Knowledge and proficient skills with computers and office machines, including in a Windows environment, specifically Word, Excel, Access, and PowerPoint
Ability to adjust work schedule to accommodate Player Development business needs such as off-property special events
Physical ability to stand, use hands, reach, talk or hear, walk the casino floor, sit, stoop, kneel, crouch, or crawl
Ability to occasionally lift and/or move up to 25 pounds
Ability to work in an office and casino setting with exposure to second-hand smoke and a high noise level
Availability for evenings, graveyards, holidays and/or weekend work, and extended hours and irregular shifts
Company
Desert Diamond Casinos & Entertainment
Desert Diamond Casinos & Entertainment is an entertainment destination in Arizona.
1001-5000 employees
Funding
Current Stage
Late StageRecent News
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