Commvault · 6 hours ago
Technical Account Manager (Remote - USA)
United States
Full-time
Remote
Senior Level
$72K/yr - $140K/yr
5+ years expCommvault is a leader in cyber resilience, empowering customers to recover from cyberattacks and safeguard their data. The Technical Account Manager will serve as a trusted advisor to enterprise customers, ensuring successful post-sale relationships and focusing on customer success, renewals, and expansions.
Data ManagementInformation TechnologySoftware
Responsibilities
Build and maintain strong strategic relationships with key stakeholders in customer organizations within your assigned book of business
Serve as the main contact, aligning customer goals with our cyber resiliency solutions
Regularly meet with customers to review progress, assess needs, and offer tailored cyber resilience guidance
Drive customer outcomes and demonstrate the return on investment of Commvault's technologies
Work closely with the wider account team to ensure positive customer outcomes
Serve as a reliable technical advisor, assisting customers in the sustained implementation and utilization of effective cyber resiliency strategies to safeguard their business
Ensure customer business objectives are aligned with their technical solutions
Maintain awareness of industry trends, cyber threats, and emerging technologies to offer pertinent insights and recommendations to customers
Facilitate technical discussions with customer teams to guarantee smooth integration and adoption of solutions that address their sophisticated requirements
Provide exceptional customer experiences through proactive, personalized approach that fosters trust and loyalty
Serve as an advocate for customers within the company, ensuring their feedback and needs are accurately represented in product development and service enhancements
Enhance customer advocacy by transforming satisfied customers into case studies, references, and advocates of our solutions
Act as a liaison between the customer and the broader Commvault ecosystem, including Customer Support, Product Management, Development, Marketing, and Leadership
Establish relationships with partners and other vendors within the customer ecosystem
Maintain high GRR by fostering strong customer relationships and delivering exceptional results
Increase NRR through customer expansion efforts, promoting new products and driving revenue
Monitor strategies with data and metrics, adjusting as needed to achieve retention and growth goals
Excel at working with customers within a consumption model, ensuring successful onboarding and ongoing success
Qualification
Required
Passion for Customer Success: A commitment to assisting customers in achieving their goals and utilizing Commvault's solutions to their fullest extent
Team Player: Ability to work collaboratively with internal teams and external partners to support customer success
Outstanding Collaboration Skills: Strong communication and interpersonal skills to build and maintain relationships with both customers and colleagues
Critical and Lateral Thinking: The ability to analyze complex situations, think creatively, and develop effective solutions
Adaptability: Flexibility to handle changing business priorities and the ability to prioritize tasks efficiently
Project Management: Highly organized with strong project management skills, particularly in a fast-paced and evolving product landscape
Communication Skills: Ability to communicate effectively in both written and verbal forms in the required language for the role. Critically the ability to understand and translate technical details into business requirements
Exceptional Presentation Skills: Able to communicate effectively with technical teams and executives, adapting content to suit different audiences
Experience: 5 or more years of experience in Technical Account and Relationship Management and management of Enterprise-level customers
Security: Knowledgeable in Cyber Resiliency, Data Management, and Security solutions and principles
Cloud Native: Experience with cloud platforms (AWS, Azure, GCP) and Data Center Technologies, including storage, networking, virtualization, operating systems, and enterprise data systems
Technical Knowledge: Strong understanding of various aspects of Information Technology: Hardware platforms (HP, HDS, EMC, IBM, Dell, etc.); WAN technologies and TCP/IP networking; Windows/Unix/Netware/Linux OS Platforms; Fiber-Channel (SAN) design methodology; business continuity, disaster recovery, and design methodology; backup and storage management products (Symantec, EMC, IBM); tape libraries and VTL Enterprise applications (Exchange, Oracle, SQL, etc.); virtualization and clustering. UNIX and Scripting platform would be a plus
Travel Requirements: The role requires periodic travel within the designated region, which may include overnight stays
Preferred
Azure AZ900, AWS, GCP, relevant cloud vendor certification
Virtualization certification (Broadcom, Microsoft, OpenShift)
Security certification (Security+, CompTIA)
Previous Commvault certifications
Benefits
Continuous professional development, product training, and career pathing.
An inclusive company culture, with the opportunity to join our Employee Resource Groups (ERGs).
Generous benefits supporting your health, financial security, and work-life balance.
Employee Stock Purchase Plan (ESPP) and competitive total rewards.
Company
Commvault
Commvault is a cyber resilience platform built for recovery and protection against threats.
1001-5000 employees
H1B Sponsorship
Commvault has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (49)
2024 (39)
2023 (42)
2022 (77)
2021 (80)
2020 (93)
Funding
Current Stage
Public CompanyTotal Funding
$900M2025-09-02Post Ipo Debt· $900M
2006-09-22IPO
2000-03-14Series A
Leadership Team
Sanjay Mirchandani
CEO
Darren Thomson
Vice-President & Chief Technology Officer (Field), EMEA Region
Recent News
2026-01-15
2026-01-07
Company data provided by crunchbase