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BlackBerry · 4 hours ago

Principal Sales Engineer - SME

Bethesda, Maryland

Full-time

Hybrid

Lead/Staff

$176K/yr - $248K/yr

8+ years exp

BlackBerry is a technology company specializing in secure communication solutions. The Principal Sales Engineer SME role involves articulating BlackBerry’s value proposition to Federal Government clients and ensuring customer satisfaction through technical expertise and relationship management.

Embedded SystemsHardwareMobileTelecommunications

No H1B

U.S. Citizen Only

Responsibilities

Own and respond to bids, including running the Proof of Concept (POC) from inception to close

Participates in technical proposal responses for RFQs/RFIs

Visit customer sites to learn customers’ current product use and discover ways to increase retention and expansion on accounts

Perform product demonstrations and presentations at customer and partner sites

Provide technical expertise and knowledge of the BlackBerry solutions to named accounts and partners in both pre-sale and post-sale capacities

Participates in product demonstrations, and translates product capabilities into practical customer specific-use cases, further expanding opportunities and sales strategies

Represent BlackBerry AtHoc at Industry events as a Product Expert and Speaker at company road shows & events

Refine and research technical requirements of each sales opportunity by working closely with internal teams & the customer in the design and implementation of BlackBerry software and services

Attends meetings with the Account Relationship team and customer as needed

Help ensure effective cross-functional team (internal & external) engagement from Pre-Sales to Post-Sales

Partner with extended internal teams to build comprehensive account plans, ensuring long term customer influence & achievement of sales goals

Resource for ARM team in response to customer issue resolution and reacts accordingly for quick resolution, or work-around solutions until full resolution is met

Participates as a part of the “Trusted partner” model, working alongside the customer’s team of Sales/ARM/Support professionals, improving and expanding on the relationship with pivotal customer representatives

Communicates complex technical issues to non-technical audiences

Communicates customer requirements to Product Management and Customer Advocacy/Success teams

Build, maintain and support technical labs for use in technology demonstrations and training by internal and external stakeholders

Participates in Product Management sessions for new releases

Participates in product usage and adoption sessions

Participates in weekly Operations meetings

Works with the Account Relationship Manager during challenging account implementations ensuring appropriate technical path and guidance

Contributes to pre and post sales planning and sales process

Engage internal groups to identify applications, tools and resources to ensure success and solution value is maximized by the customer.Participates with the Sales team in achieving territory objectives and account planning

Tracks customer FERs

Coordinates with the Account Relationship Manager (ARM) team in prioritizing all FERs

Supports customer goals in representation of FERs to the Product Management team

Provides updates to ARM team regarding FER status

Monitors Sales Force trouble ticket for resolution, assists customers with trouble ticket issues requiring a higher level technical interface

Qualification

BlackBerry AtHocEmergency operationsTechnical presalesProject managementCustomer Facility clearanceEnglish proficiencyInterpersonal communicationTime managementSelf-starter