Doyle Security Services, Inc. (DSS) · 1 week ago
Organizational Design Consultant
United States
Full-time
Remote
Mid Level
$120K/yr - $140K/yr
3+ years expDoyle Security Services, Inc. (DSS) is supporting a large U.S. health agency in modernizing its contact centers to improve access to high-quality care. The Organizational Design Consultant will lead the development of organizational structures and governance frameworks, ensuring alignment among stakeholders and integration of technology initiatives with the new organizational design.
HotelReal EstateSecurity
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Lead the development and documentation of current and target-state organizational structures, ensuring comprehensive org charts, roles/responsibilities matrices, and governance models
Synthesize and communicate insights from org design activities, including workforce mapping, gap analysis, and structure optimization, through presentations, status reports, and analysis delivered to VA leadership and project collaborators
Guide decision-making to achieve alignment on future-state org design among diverse stakeholders, facilitating consensus on new structures, reporting relationships, and team functions
Ensure all technology and workforce enablement initiatives are directly integrated with, and supportive of, the future-state organizational design and capability needs
Track and report progress on org design milestones, from initial assessment through implementation, using key deliverables and performance indicators to measure transformation impact
Integrate and synchronize organization design efforts across related contact center consolidation and modernization workstreams, maintaining a unified vision for VA's future-state organizational structure
Qualification
Required
3+ years of experience, preferably in healthcare, contact center, or technology modernization projects
1+ years of prior work experience in or with the Federal Government
1+ years of experience and aptitude for working and communicating with various diverse stakeholders, teams, and clients face-to-face
Demonstrated experience in business process analysis, workflow mapping, and requirements documentation
Understanding of contact center operations, technologies, and best practices
Excellent communication, facilitation, and stakeholder management skills
Proficiency with business analysis tools (e.g., Visio, Excel, JIRA, Confluence)
Ability to quickly adapt and excel in a fast-paced environment
Experience working with Microsoft Word, PowerPoint, and Excel
Minimum of a Bachelor's degree in Business, Healthcare Administration, Information Systems, or related field
Must be a US Citizen with ability and willingness to acquire a U.S. Public Trust
Preferred
Experience supporting operating model design, org structure definition, or organizational transformation initiatives is preferred
Experience supporting federal healthcare clients, particularly the VA or DoD
Experience with clinical contact center operations and healthcare workflows
Experience supporting large-scale organizational transformation initiatives
Benefits
Paid vacation
Sick leave
Holidays
Health insurance
Life insurance
Military leave
Training
Tuition reimbursement
A wellness program
Short- and long-term disability
401(k) retirement plan with company matches/immediate vesting
Commuter benefits
And more
Company
Doyle Security Services, Inc. (DSS)
Welcome to Doyle Security Services (DSS) where a team of responsive security professionals stands ready to meet your needs in this ever-changing business environment.
Founded in 2005Rockville Centre, New York, USA
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Mario J. Doyle, CPP
President & Chief Operating Officer
Company data provided by crunchbase