IBM · 11 hours ago
Renewals Account Manager
Tucson, AZ
Full-time
Hybrid
Senior Level
5+ years expIBM is a leading company that transforms customer challenges into industry-leading solutions. The Renewals Account Manager will oversee the renewal process for strategic accounts, negotiate contracts, and collaborate with sales teams to ensure successful renewals and customer satisfaction.
Business DevelopmentBusiness Information SystemsCRMData ManagementFoundational AISoftware
Responsibilities
Negotiate all facets of renewal contracts using sound business judgment
Develop and deliver win/win negotiation strategies that maximize contract value while protecting and enhancing the customer relationship and the value they are realizing from HashiCorp products
Develop and maintain precise renewal forecasts by collaborating closely with Sales teams, identifying risks early, and implementing solutions to ensure alignment on renewal strategies and the achievement of key business metrics
Identify customer needs and demonstrate solid account management capabilities to drive on-time renewal closure
Maintain a good comprehension of HashiCorp licensing models to provide both sales and customers assistance in licensing discussions
Monitor customer health metrics to proactively identify and communicate risks
Work cross functionally to develop risk mitigation strategies and drive appropriate actions with partner teams
Work with wider team to provide regular and accurate updates on renewal status to management and advance as appropriate
Engage customers in conversations around renewal readiness, timing and general customer needs
Connect with customers on multi-year contracts via direct and indirect communication to ensure continued involvement and customer value realization
Create and present renewal proposal(s) and options to customers and advise customers of upcoming contract expiration
Work with Legal, Deals Desk and Sales Operations to resolve complex issues regarding approval and finalization of executable order form
Partner with our Customer Success organization to review customer value achievement in order to achieve customer product adoption and high utilization
Qualification
Required
Strategic renewals experience, including familiarity with contracting requirements and prior experience working with partners and value-added resellers (VARs)
5+ years demonstrated success in a Renewal Account Management and/or Customer Success capacity
Experience leading customer retention and adoption for both On Prem & SaaS accounts/territories
Deep knowledge and expertise with both On Prem & SaaS models focused on enterprise software
Advanced proficiency with contract renewal processes
Initiative-taking approach with strong attention to detail, time management and organization
Ability to perform under pressure
Team player mindset with a track record of building positive relationships with peers and cross-functional partners
Top-notch customer management skills; including sales, account management, and customer service
Creative problem-solving skills taking personal initiative to identify areas of process improvement and efficiency
Demonstrated strong work ethic and consistent quota achievement
Impressive written and verbal communication skills
Company
IBM
IBM is an IT technology and consulting firm providing computer hardware, software, infrastructure, and hosting services.
10001+ employees
H1B Sponsorship
IBM has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3032)
2024 (3301)
2023 (2160)
2022 (1809)
2021 (1157)
2020 (2669)
Funding
Current Stage
Public CompanyTotal Funding
unknown2011-01-14IPO
Leadership Team
Alain Bénichou
Chief Executive Officer, IBM Greater China Group
Alex Yang
CTO and Chief Architect
Recent News
Company data provided by crunchbase