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Inland Northwest Behavioral Health · 2 days ago

IOP - OFFICE COORDINATOR

Spokane, WA

Full-time

Onsite

Entry Level

2+ years exp

Inland Northwest Behavioral Health is a provider in the behavioral health sector, seeking an Outpatient Office Coordinator. The role involves coordinating patient chart needs, managing clerical support for the outpatient program, and assisting with various administrative tasks to enhance patient experience.

Health CareMedicalPsychologyTherapeuticsWellness

Responsibilities

Manages the workflow of all clerical support needs for an outpatient patient from admit to discharge

Completes admissions and discharges into MS4 and helps manage the overall program census along with Manager & Director of IOP

Follow-up phone calls to patients as needed for scheduling, rescheduling, or other communication about the program

Assists with utilization review and billing needs, including but not limited to, verification of insurance, collection of insurance cards, determining needed authorization for services, and passing along information to the clinical team for necessary follow-up

Helps welcome patients to the program, tracks daily attendance, and assists as necessary to help improve the patient environment and experience

Identifies and reports trends for ongoing improvement

Collects, enters, and maintains data relevant to patient referral and admission to outpatient programs and generates reports of the data as requested

Files, assembles new patient charts, collects collateral for charting, and completes clerical needs of both new patient intake process & ongoing care needs

Other duties as assigned that assist with the overall workflow and growth of the outpatient program

Qualification

BLS certificationFirst Aid certificationVerbal De-Escalation certificationMS4/Midas proficiencyCustomer service experienceClerical dutiesBehavioral health experience