Clarke Fire Protection Products ยท 16 hours ago
Customer Service Manager - Fleet Manager
Smyrna,DE,US
Full-time
Onsite
Mid, Senior Level
4+ years expClarke Power Services, Inc. is an industry leader in fleet maintenance, and they are seeking a Customer Service Manager - Fleet Manager to oversee customer service activities for their fleet maintenance branch. This role involves directing operations, managing staff, and ensuring client satisfaction while maintaining compliance with safety regulations.
Industrial EngineeringIndustrial ManufacturingService IndustrySupply Chain Management
Responsibilities
Seeing that all client requests are answered in a timely fashion
Overseeing the scheduling of work in the shop
Staffing levels of the technicians
Overseeing the closing of repair orders
Overseeing all the shipping & receiving activities
Branch inventory control
All branch Human Resources activities
Client meetings and handling of Customer complaints
Maintaining client-based reports on client dedicated system
Responsible for the building and grounds
Managing monthly workload and repairs to meet client budget
Capital expenditures
Responsible for maintaining continual improvement in operations (5s shop, detailed 5S mobile service trucks, technician electronic data entry)
Sound business practices
Compliance with applicable OSHA, EPA, DOT regulations
Monitoring of key branch measures
Qualification
Required
Mechanical background required and strong customer relationship skills a must
Bachelor's degree (B. A.) from four-year college or university; OR four or five years related fleet management experience
Mechanical background with formal education and/or experience required
Valid State Driver's License
Benefits
Weekly Pay!
Medical, Dental, Vision Insurance starts the first day of the month after you start!
Healthcare Savings Account Option with Annual Company Contribution!
401K Savings Plan with Company Contribution Every Paycheck!
Paid Holidays and Vacation!
Life and Disability Insurance!
Enjoy FREE Access Perks Discounts on Dining, Travel, Retail, and Other Services across the Country!
Work with a GREAT Team of people!
Company
Clarke Fire Protection Products
Clarke Fire Protection Products is a supplier for diesel fire pump drivers.
51-200 employees
Funding
Current Stage
Growth StageRecent News
2025-02-17
Company data provided by crunchbase