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Bath & Body Works · 2 days ago

Manager, Market Research

Reynoldsburg, OH

Full-time

Hybrid

Senior Level

$107K/yr - $158K/yr

7+ years exp

Bath & Body Works is committed to creating a culture of belonging focused on delivering exceptional fragrances and experiences to customers. The Manager, Market Research will lead the market research process for assigned merchant businesses, providing actionable insights to influence marketing and brand strategy.

BeautyConsumer GoodsPersonal Care and HygieneRetailShopping

No H1B

Responsibilities

Lead research projects from beginning to end, from gathering objectives, proposing the right methodology, overseeing fielding and analysis, and creating actionable reports and implications

Collaborate with cross-functional teams, especially in digital and omni-channel, to support business goals with relevant insights

Build strong internal and external relationships to drive a proactive, strategic research agenda, with a focus on digital and omni-channel insights

Develop and present data-driven reports tailored to various audiences, combining primary and secondary research

Manage external vendors to ensure quality and timely execution of research projects

Qualification

Market ResearchConsumer InsightsQuantitative AnalysisQualitative AnalysisData-Driven ReportingCustomer Experience (CX)Digital ResearchExcel ProficiencyExceptional Writing SkillsInterpersonal SkillsTeam CollaborationAttention to DetailSelf-Motivated

Required

7+ years of experience in a retail market research or consumer insights role; corporate-side experience is required

Demonstrated proficiency in both primary and secondary research methodologies, including quantitative and qualitative techniques

Strong quantitative analysis working with large, raw datasets in Excel to extract insights and summarize customer feedback efficiently

Strong qualitative analysis synthesizing spoken and written open-ended feedback to identify key themes and trends

Exceptional writing skills, with the ability to clearly synthesize information from multiple sources and translate insights into compelling stories for a range of audiences

Strong interpersonal and verbal communication skills, including interacting directly with customers in a retail setting

Great teammate who can effectively collaborate across cross-functional teams and internal partners

Ability to operate independently in a changing environment while managing multiple priorities and delivering results under tight deadlines

High level of attention to detail and commitment to quality

Self-motivated with a passion for continuous learning and drive to elevate insights and outcomes

BA/BS in Business, Marketing, Finance, Economics, Strategy or related field or equivalent experience

Preferred

Supplier-side experience is highly desirable

MBA preferred but not required

Benefits

Robust medical, pharmacy, dental and vision coverage. Plus, access to our onsite wellness center and pharmacy located at the Columbus, OH home office.

401k with company match and Associate Stock Purchase with discount

No-cost mental health and wellbeing support through our Employee Assistance Program (EAP)

Opportunity for paid time off and paid parental leave. Plus, access to family and lifestyle programs including a family building benefit, childcare discounts, and home, auto and pet insurance.

Tuition reimbursement and scholarship opportunities for post-secondary education programs

40% merchandise discount and gratis that encourages you to come back to your senses!