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Veritas Prime · 11 hours ago

Payroll Outsourcing AMS Employee Central Payroll Lead

United States

Full-time

Remote

Senior Level, Lead/Staff

10+ years exp

Veritas Prime specializes in Human Capital Management technology and is seeking a Payroll Outsourcing AMS Employee Central Payroll Lead to join their Payroll BPO organization. This senior role involves leading configuration support, troubleshooting, and operational excellence for Employee Central Payroll customers while mentoring consultants and ensuring timely delivery of payroll services.

ComputerConsultingInformation TechnologySoftware

Responsibilities

Lead day-to-day functional support for multiple ECP customers in a managed services environment

Analyze, configure, and test payroll changes (wage types, schemas, PCRs, tax configuration, off-cycle processing, retro rules)

Own escalated tickets requiring senior-level expertise and ensure timely resolution within SLA

Review recurring defects and recommend preventive configuration or process changes

Serve as a senior escalation point for AMS consultants during triage rotations

Guide ticket assignment, complexity evaluation, and root-cause analysis

Identify any configuration issues which would be best serviced via a project

Maintain high-quality documentation and ensure all solutions follow internal standards

Train and mentor junior support analysts

Help refine AMS processes, triage playbooks, and knowledge-base content

Support continuous improvement initiatives within the payroll BPO

Qualification

SAP HCM PayrollEmployee Central PayrollUSA payroll expertiseBPO environment experienceTransport managementPayroll testing cyclesAnalytical skillsCustomer-service mindsetProblem-solving skillsCommunication skillsOrganizational skills