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University of Missouri-Columbia · 6 hours ago

Business Support Specialist Sr.

Columbia, MO

Full-time

Onsite

Mid, Senior Level

$23/hr - $25/hr

2+ years exp

The University of Missouri-Columbia is seeking a Senior Business Support Specialist to serve as the primary liaison for students and university departments regarding third-party billing. The role involves overseeing the third-party billing team, managing sponsor accounts, and supporting veterans' billing processes.

Education

Diversity & Inclusion

H1B Sponsor Likely

Responsibilities

Serve as the primary liaison for students, sponsors, university departments, and financial aid regarding third-party billing. Provide clear guidance on requirements, documentation, and billing timelines. Respond to questions related to invoices, authorizations, charges, and payment status

Provide daily direction and monitor the work performance of the third-party billing team. Support staff with problem-solving, escalations, and processing decisions. Provide training for new and current employees who oversee third-party tasks. Contribute to training materials and communications. Assist with system testing for updates and enhancements as needed

Establish and maintain third-party sponsor accounts in the student information system (myZou). Review eligibility documentation and authorizations each semester. Generate accurate third-party invoices within established timeframes. Apply sponsor credits, waivers, and contract billing authorizations to student accounts. Collaborate with the International Center to add or remove applicable Sponsor Student Fees

Track outstanding balances and follow up on unpaid invoices. Reconcile sponsor payments to billed amounts and resolve discrepancies. Monitor aging reports and communicate issues to sponsors or students. Process adjustments and corrections in a timely manner. Review the weekly unclaimed wire report for pending third-party payments, claim appropriate items, deposit funds, and credit student accounts

Serve as the backup to the Veterans and Military Specialist

Oversee all aspects of online invoicing within five military portals (ArmyIgnitED, Tungsten, AI, Navy, and WAWF). Responsibilities include locating purchase orders, uploading invoices, and troubleshooting invoice processing issues

Support the processing of tuition and fee benefits associated with these programs in the absence of the primary specialist

Qualification

Third-Party Billing AdministrationAccount ReconciliationCustomer ServiceMicrosoft Office SuiteAnalytical SkillsProblem-SolvingAttention to DetailAdaptabilityTeam Collaboration

Required

A Bachelor's degree or an equivalent combination of education and experience and at least 2 years of experience from which comparable knowledge and skills can be acquired is necessary

Preferred

Highly organized, adaptable, and eager to learn

Previous experience with student accounts in a higher education setting is strongly preferred

Demonstrated ability to quickly learn new technology and applications

Strong attention to detail, analytical skills, and problem-solving abilities

Must be able to effectively manage competing priorities and work both independently and as part of a collaborative team

Proficiency in the Microsoft Office Suite

Benefits

Medical, dental and vision plans

Retirement

Paid time off

Short- and long-term disability

Paid parental leave

Paid caregiver leave

Educational fee discounts for all four UM System campuses

Company

University of Missouri-Columbia

We are Mizzou! Our distinct mission, as Missouri's only state-supported member of the Association of American Universities, is to provide all Missourians the benefits of a world-class research university.

Founded in 2011

Columbia, Missouri, USA

10001+ employees

http://business.missouri.edu/allen-angel-capital-education-program

H1B Sponsorship

University of Missouri-Columbia has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (257)

2024 (213)

2023 (145)

2022 (112)

2021 (115)

2020 (131)