CNA Insurance · 16 hours ago
Complex Claims Consulting Director - EPL & NFP D&O
Wyomissing, PA
Full-time
Hybrid
Senior Level, Lead/Staff
$97K/yr - $189K/yr
10+ years expCNA Insurance is committed to fostering a culture where employees feel valued and empowered. They are seeking a Complex Claims Consulting Director to manage intricate Employment Practices Liability and Not-For-Profit D&O claims, ensuring effective resolution and exceptional customer service while collaborating with senior leaders and business partners.
FinanceFinancial ServicesInformation ServicesInformation TechnologyInsuranceProperty ManagementReal EstateRisk Management
Responsibilities
Performs a combination of duties in accordance with departmental guidelines: Manages an inventory of the most complex EPL and Private and Not-For-Profit D&O, which are generally multi-year and have very significant loss exposure, by following company protocols to manage and oversee all aspects of the claim handling, including coverage determinations, investigations, and resolution strategies which may include extensive negotiations and complex litigation management
Ensures exceptional customer service by driving continuous improvements for all aspects of the claim/account, providing professional and timely claims service, and achieving quality and cycle time standards
Verifies coverage, sets and manages timely and adequate reserves by reviewing and interpreting policy language and partnering with counsel as needed, estimating potential claim valuation, and following company's claim handling protocols
Drives the resolution of claims by collaborating with internal and external business partners to develop, own and execute a claim resolution strategy, that includes management of timely and adequate reserves, negotiating complex settlements, partnering with counsel to manage complex litigation and authorizing settlements within scope of authority
Establishes and manages significant claim budgets by identifying, selecting and actively managing appropriate resources, delivering high quality services, and coordinating all efforts leading to timely resolution of the claim/accounts
Achieves quality standards by effectively managing each claim to ensure that all company protocols are followed, work is accurate and timely, all files are properly documented and claims are resolved and paid timely
Prepares and presents high profile, complex information to senior leadership, customers, counsel, and others by effectively identifying high profile matters, coordinating and communicating resolution strategies and sharing relevant current events and case law
Maintains subject matter expertise and ensures compliance with state/local regulatory requirements by following company guidelines, and staying current on insurance laws, regulations or trends for the specialized line of business
Mentors, guides, develops and delivers training to less experienced Claim Professionals and may assist with special projects, as needed
Qualification
Required
Expert knowledge of Specialty insurance industry, products, policy language, coverage, and claim practices
Excellent verbal and written communication skills with the ability to develop collaborative working relationships, articulate very complex claim facts, analysis and recommendations in a concise manner to senior management, as well as with external and internal business partners and stakeholders
Demonstrated analytical and investigative mindset with critical thinking skills and ability to make sound business decisions, and to effectively evaluate and resolve ambiguous, complex and challenging business problems
Extensive experience in leading complex negotiations, as well as developing and implementing resolution strategies
Strong work ethic, with demonstrated time management, organizational skills, and an ability to work independently in a fast-paced environment
Ability to drive results by taking a proactive long-term view of business goals and objectives
Extensive experience interpreting Specialty insurance policies and coverage
Ability to partner with internal resources, oversee/manage outside counsel, and collaborate with other carriers
Ability to lead multiple and shifting priorities in a fast-paced and challenging environment
Knowledge of Microsoft Office Suite and ability to learn business-related software
Demonstrated ability to value diverse opinions and ideas
Bachelor's degree, JD Preferred
Typically a ten years of relevant or related experience
Must have or be able to obtain and maintain an Insurance Adjuster License within 90 days of hire, where applicable
Advanced negotiation experience
Preferred
Professional designations are highly encouraged (e.g. CPCU)
Benefits
CNA offers a comprehensive and competitive benefits package to help our employees – and their family members – achieve their physical, financial, emotional and social wellbeing goals.
Company
CNA Insurance
CNA is one of the largest U.S. commercial property and casualty insurance companies.
5001-10000 employees
H1B Sponsorship
CNA Insurance has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (30)
2024 (32)
2023 (25)
2022 (43)
2021 (32)
2020 (14)
Funding
Current Stage
Public CompanyTotal Funding
$0.88M2016-09-12Post Ipo Equity· $0.88M
1978-01-13IPO
Leadership Team
Luke Mellors
Vice President, Technology
Daniel Franzetti
Chief Administrative Officer
Recent News
2025-11-03
MarketScreener
2025-11-03
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