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EO Johnson Business Technologies · 13 hours ago

Intern - IT

Onalaska, WI 54650

Internship

Onsite

Intern

EO Johnson Business Technologies is a leading managed service provider specializing in cybersecurity and IT solutions. They are seeking an IT intern to support and maintain computer systems and networks, while gaining hands-on experience in systems administration and customer service.

Information TechnologyInternet

Responsibilities

Has a friendly demeanor while handling service requests from end users via telephone, e-mail and customer ticket submissions

Builds rapport with customers and digs into the details of their problems

Prioritizes and schedules problems, and escalates where necessary to more experienced technicians

Keeps a record of the entire customer service request problem-solving process, including all successful and unsuccessful decisions and actions taken, until the problem is resolved

Uses diagnostic utilities to troubleshoot problems

Refers to software updates, drivers, knowledge bases, and FAQs on the internet to help solve problems

Familiarizes yourself with software and hardware used and supported by the organization

Conducts hands-on fixes at the desktop and server level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications

Performs preventative maintenance by checking and cleaning workstations, printers, and peripherals

Test fixes to ensure problem has been adequately resolved

Follows up with customers after resolving their requests

Develop help sheets and FAQs users

Performs other duties as assigned

Qualification

Windows operating systemsDesktop supportBasic computer hardwareMicrosoft OfficeAnalytical abilitiesCustomer service orientationTeam-oriented environmentExceptional communication skillsInterpersonal skills