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Innersense Organic Beauty · 15 hours ago

Account Executive

United States

Full-time

Remote

Mid Level

$60K/yr - $70K/yr

3+ years exp

Innersense Organic Beauty is an award-winning global leader in hair care committed to sustainability and quality. The Account Executive role focuses on managing salon partnerships, ensuring customer retention, satisfaction, and driving account expansion through proactive engagement and consultative selling.

CosmeticsHealth CareOrganic

Hiring Manager

Nicole Morris

Responsibilities

Own a defined portfolio (“region”) of approximately 150 customers as the primary relationship manager

Segment accounts and prioritize engagement to ensure the right level of support for high-value and high-opportunity customers

Maintain a structured touch cadence across the portfolio, ensuring customers are consistently nurtured and supported

Track retention, satisfaction, and growth indicators across the portfolio and create proactive plans to protect and expand revenue

Maintain a forward-looking pipeline of expansion opportunities within assigned accounts

Partner with the New Business Development (NBD) team to deliver seamless onboarding and relationship continuity for new accounts

Provide structured support for new customers throughout the first 6–12 months and beyond

Ensure adoption of key programs and education pathways that support long-term success

Proactively identify opportunities to increase ordering velocity and deepen customer commitment

Lead QBRs and strategic customer conversations with key accounts, focusing on:

KPI performance

Reorder cadence

Product adoption

Education engagement

Expansion opportunities

Identify risks early and create plans to retain customers and protect revenue

Provide brand and industry insights that elevate the professionalism and value of the customer relationship

Partner with Marketing, Product, Education, and Operations to address customer needs and ensure service excellence

Share customer feedback and insights to inform campaigns, product positioning, and improvements to the client experience

Act as a resource for escalated customer needs and ensure resolution pathways are clear and timely

Model best practices for consultative selling, onboarding discipline, and proactive customer engagement

Support knowledge-sharing and training for the broader Account Executive team as the function matures

Serve as a mentorship touchpoint for advanced account strategy and customer partnership excellence

Other duties as assigned

The AE must touch a minimum of 90% of assigned accounts each month through structured outreach (email, phone, text, video, or virtual meeting)

Customer touchpoints should follow a tiered strategy to ensure high-value accounts receive deeper engagement while maintaining strong overall coverage

Touchpoints and outcomes must be tracked in CRM/Netsuite to ensure visibility, continuity, and account planning integrity

Qualification

B2B sales experienceAccount managementConsultative sellingAnalytical mindsetCommunication skillsCuriosityOrganizational skillsAttention to detailGrowth mindset