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Shawmut Corporation · 7 hours ago

Customer Service Representative - $25/hr

Bridgewater, MA

Full-time

Onsite

New Grad, Entry Level

$25/hr - $25/hr

Shawmut Corporation is a pioneer in textile innovation, delivering high-performance materials for various industries. The Customer Service Representative plays a crucial role in managing customer inquiries and orders, ensuring timely delivery and high-quality standards through effective communication and coordination with cross-functional teams.

Industrial EngineeringMechanical Engineering

Responsibilities

Manage order intake, customer communication, and quoting, excluding quality-related issues

Coordinate distribution and all shipping documentation through the shipping process

Provide regular updates to customers, with increased frequency for high-volume orders

Liaise with the outside departments as necessary for timely delivery completion, color development, etc

Serve as the funnel for new SOPs and handle customer complaints, involving quality immediately for quality-related issues

Process final approval of production orders and handle contract review and purchase orders

Maintain documentation such as incoming customer purchase orders

Qualification

Customer service experienceMS Office SuiteOrganizational skillsAttention to detailCRM systemMRP systemVerbal communicationWritten communicationTeam collaboration