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Empire Marketing Strategies · 15 hours ago

Retail Support Supervisor

Denver, CO

Full-time

Onsite

Entry, Mid Level

$31.25/hr - $31.25/hr

1+ years exp

Empire Marketing Strategies has been a leader in delivering exceptional in-store execution for over 40 years. The Retail Support Supervisor’s primary responsibility is to lead the Retail Support team and ensure strong execution across an assigned territory.

AdvertisingCRMFood and BeverageMarketing

Responsibilities

Lead the Retail Support team and ensure strong execution across an assigned territory

Oversee hiring, training, scheduling, and performance management

Support retail execution by completing reset projects, maintaining shelf standards, and ensuring accurate product placement, pricing, and distribution

Participate in the hiring process for the retail support team

Provide performance feedback including coaching, counseling and disciplinary action as needed for the retail team

Complete performance reviews in conjunction with members of management

Partner with management on termination conversations regarding the retail team

Train members of the retail team according to company policies and procedures

Assign work to retail team including scheduling and route management

Provide performance feedback for retail team associates’ annual performance reviews

Lead by example with a positive approach to motivate the retail team’s performance

Troubleshoot and resolve issues between Empire and customer associates

Refresh merchandise on shelves following planogram guidelines

Verify pricing and retag items as needed

Communicate with store staff on inventory needs and project status

Document resets with live photos using a mobile device

Manage multiple reset projects across an assigned territory

Install new sales-floor fixtures and remove existing ones

Relocate excess merchandise as directed by store management

Rotate product as required by manufacturer for perishable merchandise and for merchandise requiring freshness checks

Conduct regular checks of store shelf tags to ensure continued distribution and assist with reordering of product

Ensure that all retail objectives and shelf standards are met and maintained in assigned territory

Keep sections set to customer’s schematic or stocking plan as is required or beneficial to manufacturer or clients

Maintain 100% distribution of all manufacturer-client products approved by the Kroger family of companies or Planogram (POG) team

Set up displays of manufacturer or client brands while working within the guidelines of customer regulations and manufacturer/client display objectives

Coordinate activities and cooperate with Operations regarding the execution of promotional programs, including reporting and future order requirements

Execute point-of-sale material and Instant Redeemable Coupons to stores as required by the manufacturer or client and approved by the retailer

May be asked to periodically backup the retail team with other duties including: Maintain and update all territorial records

Carefully review all sales reports to maintain awareness of progress toward assigned goals

Maintain competitive awareness and promptly report all information through proper channels

Report completely and on time using forms supplied and with the frequency requested

Utilization of reporting tools such as PowerBI or Go Spot Check to report on specific goals and targets

Establish and maintain rapport with all store personnel in assigned territories

Perform training demonstrations for customer employees regarding proper preparation and/or display of product

Timely communication requirements including email and telephone

Maintain territory files and company owned office equipment

Attend and participate in all scheduled company meetings

Exercise expense control within guidelines

Other duties as required

Qualification

Retail industry experiencePerformance managementTeam leadershipHandheld device proficiencyCustomer service skillsInterpersonal skillsProblem-solving skillsCommunication skills

Required

High school diploma or equivalent required

Current Driver's License and clean Motor Vehicle Report required

Knowledgeable, detailed understanding and consistent use of all available functions of handheld device

Ability to operate a motor vehicle and travel regularly between work sites

Additional travel as needed, which may include overnight stays

Prolonged periods of standing – 80% of the time

Ability to change positions between sitting, squatting, standing and kneeling on a regular basis

Regular lifting and moving up to 25-35 pounds from one location to another, sometimes several feet away from each other

Occasional lifting and moving up to 40-60 pounds from one location to another, sometimes several feet away from each other

Regular use of hands to finger, handle, or feel objects, tools, or controls and reach with hands and arms

Specific vision abilities required by this job include close vision and ability to see objects, information on computer screens, and/or view written information, from distances of 20-40 feet

Ability to write clear and concise correspondence

Ability to accurately exchange information

Excellent interpersonal and customer service skills

Ability to be able to operate autonomously, with strong personal drive for results

Ability to effectively present information in one on one or group situations

Ability to read and comprehend simple to sometimes complex instructions, correspondence, and memos

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists

Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals

Preferred

1-2 years of CPG/grocery/retail industry related experience preferred

Benefits

80% employer-covered benefits

Eligible for medical, dental, vision, life and AD&D insurance, disability coverage, a retirement program, mental health support, paid time off, and 9 paid holidays annually.