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D-Wave · 12 hours ago

Software Specialist, Support II (Intermediate)

United States

Full-time

Remote

Entry, Mid Level

$91K/yr - $136K/yr

2+ years exp

D-Wave is a leader in the development and delivery of quantum computing systems, software, and services. They are seeking a Software Specialist, Support II to collaborate with development teams and support a global customer base in developing quantum applications through their Leap™ quantum cloud service.

ElectronicsManufacturingQuantum ComputingSemiconductor

No H1B

Security Clearance Required

Responsibilities

Develop a broad knowledge of D-Wave’s software tools to support customer issues ranging from low-level system behavior to high-level application development

Triage, troubleshoot, escalate, and resolve customer support requests in close collaboration with internal development and science teams

Administer internal and external customer accounts, ensuring accurate access and configuration

Develop and maintain internal documentation and contribute to the customer-facing knowledge base

Contribute to cross-functional projects and help strengthen collaboration between the Support team and technical teams

Adapt to flexible working hours during busy periods, as needed

After completing training, participate in an on-call rotation to address high-priority or time-sensitive issues

Qualification

Customer-facing software supportProgramming (Python)Technical operationsApplication supportProcess improvementsLinux familiarityCloud service supportZenDesk experiencePagerDuty experienceAtlassian products experienceCommunication skillsOrganizational skills

Required

Bachelor's degree in computer science, science, math, or engineering, or related technical field, or equivalent professional experience

2+ years of experience in customer-facing software support, technical operations, or application support roles

Passion for technology and a curiosity-driven mindset; background or strong interest in fields like math, physics, engineering, or software development

Ability to work independently and to collaborate effectively within a team environment

Strong organizational and communication skills (verbal and written)

Experience contributing to process improvements and quality initiatives in a technical setting

Intermediate programming skills (preferably in Python), with ability to debug and understand code written by others

Ability to obtain and maintain required U.S. security clearances or to work on-site with highly secure systems (background check required)

Flexibility to support teams and customers across North American time zones

Willingness to travel to the company's Burnaby, BC office at least twice per year; occasional travel within the U.S. to client sites may also be required