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Collabrios Health · 19 hours ago

Client Success Manager

United States

Full-time

Remote

Entry, Mid Level

2+ years exp

Collabrios Health delivers software solutions that unify the care journey for aging adults. They are seeking a Client Success Manager to build strong client relationships, drive retention, and support account success in a regulated environment.

Health CareInformation TechnologySoftware

Responsibilities

Serve as the primary point of contact for multiple client accounts, building strong relationships and trust while ensuring excellent service and client satisfaction

Understand client needs and serve as a liaison between clients and internal teams

Oversee day-to-day account activities to keep priorities moving forward, including leading client meetings and follow-ups

Maintain strong product knowledge and support client enablement, including demos and training as new features are released or questions arise

Identify potential issues early and partner with teams to resolve them before escalation

Conduct structured business reviews (e.g., QBRs) to evaluate performance, identify risks, and recommend improvements

Collaborate cross-functionally with internal teams (Sales, Product, Development, Testing, Help Desk, etc.) to support projects, address escalations, and improve turnaround times

Maintain accurate documentation for client communications, status reporting, project plans, and issue tracking

Provide clients and leadership with actionable insights that support strategic decision-making and operational improvements

Support clients in regulated environments by anticipating requirements related to reporting, audit readiness, and program oversight

Stay up to date on product and service offerings to recommend solutions that align with client needs

Contribute as an active team member by participating in Client Success meetings, supporting teammates when needed, and helping improve processes and team effectiveness

Key goals for this role include client loyalty, retention, and revenue growth

Qualification

Account managementClient relationship managementRegulated environments experienceMicrosoft Office SuiteCommunication skillsTeam collaborationProblem-solvingTime management

Required

Bachelor's degree in Business or related field (preferred)

2–5 years of experience in account management and/or customer service

Strong communication and relationship-building skills with internal and external stakeholders

Ability to manage multiple priorities in a fast-paced, client-focused environment

Experience supporting clients in government, public sector, or community-based health and human services environments

Ability to operate effectively in compliance-driven, regulated client settings

Advanced skills with Microsoft Office Suite

Preferred

Working knowledge of Government & Community-Based Services (GCBS) operating models, including compliance-driven workflows, funding sensitivities, and stakeholder governance