Arrow Components · 13 hours ago
Customer Support Associate
Greater Albany, Georgia Area
Full-time
Hybrid
Entry Level
$19.67/hr - $24.04/hr
2+ years expArrow Electronics is seeking a collaborative and engaged Customer Support Associate. This role involves providing expert customer service and sales support, managing order processes, and collaborating with various internal teams to ensure customer satisfaction.
Computer Software
Responsibilities
Provide expert internal and external customer service and sales support to both the Inside Sales Team and customer engagements
Backlog Management. Responsible for the Order to Invoice Process including but not limited to: managing on-time delivery, customer scorecards, adjusting customer contract request dates in accordance with Federal Regulations, expediting to meet need dates, etc
Support sales team with direct customer contact for Quality assurance processes. Providing first point of escalation after initial set of expedites. Handle branch service requests (sure ship and sure receipt), RMA (Return Material Authorization), initiate CAR (Corrective Action Request) FQR (Field Quality Request) analysis, submit Customer Surveys (NAFTA, ISO Cert’s, Quality, etc) and correct post-delivery issues (wrong carrier, wrong packaging, wrong shipping account, etc) while working origin of any SMI (Slow Moving Inventory) and Sludge
Laison between customer, Inside Sales, and suppliers. This requires customer-facing activities including attending customer calls to review critical item status and escalations on issues with follow-through to resolution
Collaboration with internal personnel to include Asset, Field Sales, Quality, Transportation, and Inside Sales
Qualification
Required
Typically requires a 2-year degree or 2–4 years of experience
Intermediate Excel skills required
Strong communication skills (written, verbal, listening)
Must be able to work legally in the United States
Benefits
Medical, Dental, Vision Insurance
401k, With Matching Contributions
Short-Term/Long-Term Disability Insurance
Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options
Paid Time Off (including sick, holiday, vacation, etc.)
Tuition Reimbursement
Growth Opportunities
And more!
Company
Arrow Components
Arrow Components is the driving force behind arrow.com, the e-commerce portal for Fortune 120 company Arrow Electronics.
10001+ employees
H1B Sponsorship
Arrow Components has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
2024 (1)
2023 (5)
2022 (8)
2021 (4)
Funding
Current Stage
Late StageCompany data provided by crunchbase