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Fiserv · 1 week ago

Chief of Staff, Technical Programs & Strategy

Berkeley Heights, NJ

Full-time

Onsite

Director/Executive

$155K/yr - $258K/yr

20+ years exp

Fiserv is a global leader in Fintech and payments, connecting financial institutions, corporations, merchants, and consumers. The Chief of Staff, Technical Programs & Strategy will partner closely with the Head of Engineering to translate executive strategy into actionable roadmaps and lead high-visibility technical programs to drive outcomes across complex, cross-functional initiatives.

Financial ServicesFinTechInformation ServicesInformation Technology

H1B Sponsor Likely

Responsibilities

Translate executive strategy into actionable roadmaps, OKRs and quarterly objectives for engineering and product; own program rollout, prioritize initiatives and drive follow‑through to measurable outcomes

Lead high‑visibility technical programs end‑to‑end: plan milestones, manage scope and interdependencies, surface and mitigate risks, and remove cross‑team blockers to ensure on‑time, on‑scope delivery

Design and scale engineering operations and governance (release, incident, design‑review, CI/CD): define and track KPIs for quality, velocity and reliability, run retrospectives and continuous‑improvement initiatives to reduce cycle time and increase reliability

Serve as the primary integrator and communicator across engineering, product, go‑to‑market and executive stakeholders: prepare concise executive briefings, status reports and board materials; facilitate architecture, security and compliance reviews to maintain standards and alignment

Drive resource and capacity decisions and manage external partnerships: lead headcount prioritization, contractor/vendor and budget trade‑offs; manage strategic vendor and cloud provider relationships, negotiate SLAs, and advise on organizational design, career paths, onboarding and leadership development

Qualification

Cross-functional strategy executionProgram managementEngineering operationsTechnical leadershipVendor managementResource planningOrganizational designTechnical literacyMetrics-driven impactBachelor's degreeAdvanced degreePeople leadershipCommunication skills

Required

20+ years of professional experience in technology, engineering or related fields

5+ years of demonstrated experience driving cross‑functional strategy execution and leading complex technical programs end‑to‑end

Proven, metrics‑driven impact across three core domains—engineering processes, delivery performance and incident management—with hands‑on experience in three operational areas: resource/capacity planning, vendor management and organizational design; strong technical literacy to engage with architects on architecture, security and operations

Bachelor's degree in Computer Science, Engineering or related field preferred; advanced degree a plus

Preferred

Inclusive engineering leader with a track record of measurable people outcomes — e.g., improved retention or engagement by ~10–25% within 12–18 months and experience scaling team headcount while improving diversity representation

Strategic operator who drives measurable delivery results — e.g., has led 3–7 cross‑functional technical programs per year and delivered ≥80% of program milestones on schedule while translating priorities into quarterly OKRs

Deep technical enabler with measurable operational impact — e.g., led architecture/security/CI‑CD initiatives that reduced cycle time or MTTR by ~20–40% and mentored 10+ engineers; advanced technical degree is a plus

Benefits

Annual incentive opportunity which may be delivered as a mix of cash bonus and equity awards

Company

Fiserv

Glassdoor3.1

Fiserv is a provider of technology solutions to the financial services industry.

Founded in 1984

Brookfield, Wisconsin, USA

10001+ employees

http://www.fiserv.com

H1B Sponsorship

Fiserv has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2020 (1)

Funding

Current Stage

Public Company

Total Funding

$2.48B

Key Investors

BlackBird Financial LP

2026-01-06Post Ipo Equity

2025-04-29Post Ipo Debt· $2.48B

1986-10-03IPO

Leadership Team

Michael Lyons

President and CEO-Elect, Fiserv

Robert Hau

EVP, CFO

Recent News

GlobeNewswire

FISERV INVESTIGATION ALERT: Bragar Eagel & Squire, P.C. is Investigating Fiserv, Inc. on Behalf of Long-Term Stockholders and Encourages Investors to Contact the Firm

2026-01-23

The Motley Fool

3 Things Investors Need to Know About Fiserv in 2026

2026-01-23

legacy.thefly.com

Fiserv, Sumitomo Mitsui partner to bring Clover suite to Japan

2026-01-22

Company data provided by crunchbase