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Alamo Group Inc. · 3 hours ago

Customer Service Representative

Skowhegan, ME

Full-time

Onsite

New Grad, Entry Level

Alamo Group Inc. is seeking a Customer Service Representative to provide support for sales representatives and assist local customers. The role involves greeting customers, answering calls, and collaborating with various departments to ensure a seamless customer experience.

AgricultureAutomotiveManufacturing

Responsibilities

Greet customers that enter the building, making them feel welcomed and valued, then proceed to assist them

Answer incoming calls with proper screening to ensure customers get to the right place the first time

Work closely with parts, service, and sales departments to form a cohesive team which consistently communicates and functions seamlessly in the eyes of the customer

Develop strong product knowledge and gain the ability to accurately quote small jobs/equipment purchases for the walk-in customer

Maintain and organize a seasonal supply of sales literature in the showroom for walk in customers

Entering Work Orders into Great Plains

Assisting the sales department with quoting needs while they are on the road to help insure their time is spent in front of customers

Invoicing and Billing Customers

Becoming another source of payment for customers who are picking up parts or equipment

Assisting the Operations Manager with general business needs

Qualification

Customer HandlingTelephone SkillsComputer ProficiencyEnglish ComprehensionProfessional AppearanceMinimal SupervisionTeamworkPositive Attitude

Required

Motivation to become successful in a long term career

Excellent Customer Handling and Telephone Skills

Professional personal appearance, Outgoing and Positive Attitude

Ability to read English and comprehend instructions and information, both in verbal and written format

Ability to work well with others

Must have valid driver's license and acceptable Motor Vehicle Record

Must be computer proficient in all aspects

Ability to work with minimal supervision

Company

Alamo Group Inc.

Since 1969, Alamo Group has been a leader in the design, manufacture, distribution, and service of high-quality equipment for vegetation management, infrastructure maintenance.

Founded in 1969