Westminster Theological Seminary ยท 12 hours ago
Customer Support Specialist - PT
United States
Full-time
Remote
New Grad, Entry LevelWestminster Theological Seminary is seeking a Customer Support Specialist to join their bookstore team. The role involves providing professional customer support through calls, chats, and emails while ensuring a high level of service and efficiency. Candidates should be tech-savvy, calm under pressure, and eager to learn about the bookstore's offerings.
Religious Institutions
Responsibilities
Answer calls - use Freshcaller (a digital phone software) to answer calls and assist customers in a professional, cheerful, and efficient manner
Respond to chat messages - Use FreshChat to answer customer questions quickly and efficiently
Reply to emails - Use Freshdesk (customer support software) to answer customer emails quickly and courteously
Work through high volumes of emails at times, prioritizing the order in which the emails need to be answered
Use eCommerce Software to solve issues and assist customers - Acquire a high level of proficiency with our eCommerce software (Shopify +) in order to creatively and efficiently solve problems and assist customers
Provide professional, efficient customer support
Move between emails, phones, and chats during customer support hours in order to provide the best customer support in the most efficient manner
Use creative problem-solving to resolve a number of issues that arise with customer orders
Acquire proficiency with the books we carry, use theological knowledge, and provide Christian care to give knowledgeable recommendations on resources to customers
Work with various other team members as needed in order to assist customers
Identity and implement process improvements to increase the efficiency of the customer support team
Attend customer support team and bookstore team meetings virtually when possible
Qualification
Required
Bachelor's degree or Associate's degree and experience in customer service preferred
Demonstrated ability to develop productive relationships with team members
Demonstrated ability to provide a high level of service to others
Excellent written and verbal communication skills
Strong interpersonal skills
Highly organized
Ability to manage priorities
Creative problem-solver
Teachable
Ability to gather and quickly absorb new information
Eye for process improvement
Proficient with a Mac or PC
Westminster Theological Seminary hires only personnel who belong to a Protestant evangelical church and subscribe to Biblical orthodoxy (belief) and orthopraxy (practice). Employees shall affirm their agreement with the historic, trinitarian Christian faith as expressed in the Apostles' Creed
All employees are required to sign Westminster Theological Seminary's Community Life Policy affirming their commitment to Christian belief and practice as described in the policy
Preferred
Familiarity with Westminster Bookstore's mission and resources preferred
Familiarity with theological vocabulary preferred
Company
Westminster Theological Seminary
Westminster Theological Seminary is a school in Glenside.
Founded in 1929
51-200 employees
H1B Sponsorship
Westminster Theological Seminary has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2022 (1)
2020 (2)
Funding
Current Stage
Growth StageCompany data provided by crunchbase