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VC3 · 1 day ago

IT Systems Engineer I - Pamlico County, NC

North Carolina

Full-time

Hybrid

Entry Level

2+ years exp

VC3 is a company that provides Managed IT Services and solutions to municipalities and organizations across the United States and Canada. In this role, you will resolve complex technical issues and support key business technologies to ensure client success, while following the VC3 Way to deliver predictable results.

Information TechnologyPrivate CloudSoftwareWeb DesignWeb Hosting

Culture & Values

Responsibilities

Receive and respond to escalated service requests, incidents and change requests in a timely manner

Troubleshoot issues across LOB applications, Microsoft Office, browsers, networking (DNS, DHCP, ISP), VPN/RDS/Citrix, wireless, and peripherals such as printers

Complete technical administrative tasks such as virus/malware removal, phishing email remediation, add/remove/change virtual server resources, and application password resets

Expertise with Active Directory and Group Policy Management

Strong background working in Microsoft 365 Partner Center/Entra ID

Identify recurring issues and initiate problem tickets for them

Make recommendations for improvements of supported hardware and software, with an eye on our clientele’s security posture

Maintain accurate and real time timesheets, record complete and accurate notes of troubleshooting and communication with clients

Participate in the on-call rotation (1 week every 3-4 months)

Additional duties as required

Qualification

Active DirectoryMicrosoft 365TCP/IPDHCPCompTIA Network/A+VirusSecurityHyper-VVMWareGroup Policy ManagementService Technician experience

Required

2+ years relevant technical experience OR 1 year experience in Service Technician I or II at VC3

2+ years experience managing: Windows Service, Microsoft/Office 365, Active Directory, GPOs, Virus and Security, TCP/IP, DHCP, DNS, Hyper-V and VMWare