RegenTX, LLC ยท 12 hours ago
Customer Service Order Management Specialist
Conshohocken, Pennsylvania, United States
Full-time
Onsite
Entry Level
1+ years expRegenTX, LLC is seeking a Customer Service Order Management Specialist responsible for facilitating the entire order processing cycle. This role ensures efficient and timely shipment of orders while delivering exceptional customer service and partnering with the shipping team for accurate order fulfillment.
Biotechnology
No H1B
Security Clearance Required
Responsibilities
Provide exceptional customer service by promptly handling all inquiries related to customer orders via phone and email
Manage daily shipping reports and conduct end-of-day audits to verify accurate submission of customer orders
Respond to customer inquiries, including rush orders and order revisions, ensuring same-day resolution via preferred communication channels
Collaborate with the sales team to resolve order and shipping issues, providing timely solutions to customers
Maintain professional relationships with customers, partners, and vendors
Provide order status and tracking updates to leadership and customers as requested
Maintain a working knowledge of FDA 21 CFR 1271, FDA 21 CFR 820, AATB standards, ISO Standards, cGMP/CGTP, other relevant regulations/standards, and internal organizational policies and standard operating procedures
Maintain acceptable attendance and punctuality for scheduled work hours and meetings
Ensure completion of assigned tasks and responsibilities within defined timeframes Maintain flexibility to work outside of normal business hours during weekdays or weekends, as necessary, to meet operational needs and ensure business continuity
Perform other duties as assigned
Qualification
Required
High school diploma or equivalent required
At least 1-3 years of experience in customer service, order management, or related field
Clearance of favorable background investigation required
Company
RegenTX, LLC
At RegenTX, we are blessed with the opportunity to maximize the gift of tissue donation.
Founded in 2015San Antonio, TX, US
11-50 employeesFunding
Current Stage
Early StageCompany data provided by crunchbase