MetLife · 1 week ago
Director - Data and AI, Engagement Strategy
Cary, NC
Full-time
Hybrid
Senior Level, Lead/Staff
$140K/yr - $180K/yr
10+ years expMetLife is seeking an experienced Director of Data and Analytics to lead the re-enrollment strategy team within the Group Benefits business. This role involves identifying growth opportunities and strategies to engage existing US Group customers and ensuring that Data and AI solutions enable key business goals and values.
Asset ManagementFinancial ServicesInsuranceLife InsuranceRisk Management
Responsibilities
Strategic leadership: Serve as a vital member of the extended Engagement Strategy leadership and governance team, participating in strategic planning and goal setting. Build strategic partnerships with key business, Technology, and other leaders
Team Development & Cultural Transformation: Lead the cultural shift from a traditional technology-focused data team to a business-outcome-driven mindset. Develop training programs to build marketing and customer domain knowledge, as well as communication skills. Redesign performance metrics to emphasize business impact and stakeholder satisfaction
Initiative delivery: Co-develop and execute the data and analytics roadmap aligned with the re-enrollment strategy team and engagement program objectives and enterprise data strategy
Opportunity assessment: Successful delivery of a business intelligence platform that can serve as a unified source for employer and employee insights, including re-enrollment and participation analytics by enabling AI-ready data and advanced analytics techniques that expand the breadth and depth of growth opportunity analysis aligned to Sales and Marketing Analytics strategy
Plan and deliver the Strategic Business Analytics and AI solutions, including Business Intelligence, Self Service reporting/dashboarding, Propensity models, Sales Analytics, and Marketing Analytics by partnering with business, technology, and marketing partners
Lead the ideation and exploration of an LLM/AI-based data management and reporting solution to improve efficiency and speed to market
Data hub and reporting modernization: Continue building a new data hub that supports the re-enrollment strategy team’s goals and objectives
Dashboards and reporting: Rationalize and migrate manual data sources to the new data infrastructure, and design and operational dashboards to meet business needs and KPIs to measure the opportunity assessment
Data Science/AI: Ideate, design, and execute various data science solutions that provide meaningful business outcomes, in collaboration with major stakeholders. (e.g. benchmarking, utilization reporting, propensity Models, CLTV Values, lapse analysis)
Governance and data expertise: Establish governance frameworks for data modeling, metadata, data quality, and related regulatory compliance. Create D&A-side data owners and data stewards who function as data community leaders and facilitators for disability-related data domains to tackle highly complex and routine data decisions
Establish and facilitate effective governance through best-practice lean-agile management routines and cadences to engage critical cross-functional executives and stakeholders in ongoing business management and program-level decision-making
Global team and resource management: Fully integrate a global team by balancing U.S. employees, India-based employees (both in multiple locations), and consulting resources. Drive consistent culture and performance standards to maximize effectiveness. Design career development paths for high-potential talent
Qualification
Required
Master's degree in Statistics, Mathematics, Computer Science, Engineering, or related quantitative field, or a B.S. degree with continuing education could be equivalent
10+ years of progressive experience in advanced data analytics and/or AI leadership
5+ years of insurance business and/or financial industry experience with sales, marketing, and/or customer engagement analytics
7+ years' experience in Data and Analytics focused on Simplified data, Business Intelligence, and Advanced Analytics delivery
5+ years' experience in advanced analytics, statistical modeling, and data science, including classical, modern (ML/non-parametric), and/or AI methodologies. Proficiency in statistical programming languages (Python, R)
Expertise in data engineering, data governance, and Data/ML Ops and related software and procedures. Proficiency in SQL
Expertise in Business Intelligence, including creating and maintaining custom and standard reporting and dashboard packages. Proficiency in some related software packages (Tableau, Power BI, etc.)
Experience with Hadoop, Databricks, and/or MS Azure
Proven track record of leading analytics teams and delivering business value via creative data solutions while interacting with many stakeholders in a complex organization
Excellence in stakeholder management and executive communication
Preferred
Experience with employee benefits plans is a plus
Experience working with Big 4 consulting firms
Benefits
Comprehensive health plan that includes medical/prescription drug and vision
Dental insurance
No-cost short- and long-term disability
Company-paid life insurance
Legal services
A retirement pension funded entirely by MetLife
401(k) with employer matching
Group discounts on voluntary insurance products including auto and home
Pet
Critical illness
Hospital indemnity
And accident insurance
Employee Assistance Program (EAP)
Digital mental health programs
Parental leave
Volunteer time off
Tuition assistance
And much more!
Company
MetLife
MetLife is a provider of insurance, employee benefits, and financial services .
10001+ employees
H1B Sponsorship
MetLife has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (164)
2024 (108)
2023 (113)
2022 (155)
2021 (75)
2020 (81)
Funding
Current Stage
Public CompanyTotal Funding
$500M2024-06-20Post Ipo Debt· $500M
2000-04-14IPO
Leadership Team
Michel A. Khalaf
President & CEO, MetLife, Inc.
Koley Corte
Senior Vice President & Chief Marketing Officer - Institutional, Regional, Global Insights+Analytics
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