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Miovision · 7 hours ago

Manager, Data Services

United States

Full-time

Remote

Mid, Senior Level

CAD$80K/yr - CAD$130K/yr

5+ years exp

Miovision is a company focused on unlocking transportation networks to enhance community flow through intelligent mobility solutions. They are seeking an experienced Operations Manager to lead their Data Quality Assurance Production team, ensuring high-quality data delivery and operational excellence.

Artificial Intelligence (AI)SoftwareTransportation

Comp. & Benefits

Responsibilities

Lead, mentor, and develop a high-performing production team, fostering a culture of ownership and continuous improvement through effective coaching, goal setting, and performance management

Ensure the on-time, high-quality delivery of all data production workflows, including traffic studies and signal connection tasks, meeting or exceeding all customer specifications

Manage the day-to-day operations of the production team, ensuring resources are deployed effectively to meet competing deadlines and quality targets

Drive the team's incident resolution process, ensuring production issues are triaged, escalated, and resolved quickly to minimize downtime and customer impact

Act as the voice of the customer in daily operations, ensuring all processes and quality checks are aligned with customer needs and expectations

Manage the project coordination for key data products, ensuring seamless, proactive communication with internal teams like Sales and Customer Support

Drive continuous improvement by providing clear, data-driven feedback to peer managers (e.g., on systems or process performance) to help identify and resolve operational gaps

Support leadership in financial oversight by providing accurate data and insights to assist with budget creation, expense tracking, and identifying new cost-saving opportunities

Communicate the status of production (e.g., turnaround time, quality, risks) to leadership and other stakeholders, translating operational data into clear business insights

Work within an agile environment participating in sprint planning, daily standups and retrospectives

Qualification

Operations ManagementQuality AssuranceTeam LeadershipProcess ImprovementData-Driven Decision MakingAgile MethodologiesProblem-SolvingCommunication SkillsCollaboration Skills

Required

Bachelor's degree or equivalent experience in Operations Management, Business, or a related field

5+ years of experience in an operations or production environment, with at least 3+ years of direct people leadership experience

Proven track record of leading, coaching, and developing a team of frontline production staff or quality assurance specialists

Demonstrated experience in managing day-to-day operations, including resource planning, managing competing priorities, and meeting strict quality and delivery (OTD) targets

A strong background in Quality Assurance (QA) methodologies and operational process improvement

Ability to be a data-driven 'change agent' with a growth mindset, capable of leading a team through operational and cultural evolution

Excellent problem-solving and incident management skills, with the ability to troubleshoot and resolve operational issues under pressure

Strong communication and collaboration skills, with the ability to translate operational status into clear insights for leadership

Preferred

Experience with process improvement methodologies (e.g., Lean Six Sigma)

Experience in the transportation, traffic data, or GIS industry

Benefits

Comprehensive Coverage: Your well-being is covered from day one with comprehensive health benefits, 24/7 virtual healthcare access, and dedicated wellness programs.

Financial Future: Build for tomorrow with our RRSP Matching Plan and share in the company's success through our Variable Incentive Plan.

Time to Recharge: Truly unplug with our unique Mio-Days and flexible vacation policy.

Work & Life Support: We support you with flexible work options, an internet subsidy, a remote work allowance, and enhanced leave for new parents.