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RealManage · 1 hour ago

Community Association Manager / Portfolio (PAZ2026)

Phoenix, AZ

Full-time

Onsite

Mid, Senior Level

RealManage is a leading community management firm in the U.S., recognized for its innovative and tech-driven approach. The Community Association Manager (CAM) is responsible for overseeing the daily operations of a portfolio of community associations, ensuring top-tier service and fostering strong relationships with homeowners and board members.

Real Estate

Responsibilities

Respond promptly to all emails and calls—within 24 hours—while upholding RealManage ‘s guiding principles

Oversee the daily operations of a portfolio of community associations, providing strategic and operational guidance to Boards of Directors

Serve as a trusted advisor to Boards, assisting with contractor selection, insurance coordination, and long-term planning

Lead, mentor, and support staff to foster professional growth and high performance

Build strong relationships with residents, promote clear communication and a collaborative community culture

Develop and execute strategic plans to enhance services, amenities, and operational efficiency

Ensure full compliance with governing documents, legal regulations, and industry standards

Manage vendor relationships, including bidding, contract negotiation, oversight, and issue resolution

Review, approve, and oversee vendor payments in coordination with community budgets

Prepare and manage annual budgets for multiple communities, ensuring accuracy and alignment with Board objectives

Collaborate with accounting on financial performance, including invoice processing, cash flow management, and variance analysis

Monitor collections and accounts receivable, initiating legal actions when necessary to protect association interests

Present clear, timely financial and operational reports to Boards and stakeholders

Provide consistent updates on community matters—such as collections, compliance, service requests, and work orders

Oversee community projects (repairs, maintenance, improvements), ensuring quality, timeliness, and budget adherence

Implement risk management strategies and maintain proper insurance coverage; manage claims to resolution

Prepare for and conduct Board and Annual Meetings, including producing monthly management reports with actionable insights

Address escalated homeowner concerns professionally and effectively

Proactively identify opportunities for service and operational improvement

Participate in required team and training meetings to stay informed and up to date

Conduct all duties with the highest level of personal, professional, and ethical integrity

Analyze and navigate complex issues with sound judgment and problem-solving skills

Complete special projects and additional responsibilities as assigned by supervisor

Qualification

Community managementBudget managementVendor managementStrategic planningRisk managementCustomer satisfactionProblem-solvingCommunication skillsLeadership