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Summit Integrated Systems · 15 hours ago

Support / Service Technician

Summit Headquarters

Full-time

Onsite

Mid, Senior Level

$60K/yr - $80K/yr

5+ years exp

Summit Integrated Systems is a Colorado-based Audio Video Lighting integrator with over 20 years of experience. They are seeking a Support/Service Technician to provide technical support and contracted services to ensure the reliable operation of AVL systems for their customers.

AudioAudio/Visual EquipmentLightingVideo

Responsibilities

Responds to customer support requests through centralized channels, including support phone, support email, and helpdesk system. Troubleshoots and resolved technical issues related to Summit-installed AVL systems, escalating complex or ambiguous issues to the Support/Service Lead as needed. Assists with workmanship warranty repairs when issues are determined to be covered under Summit warranties or Summit Care plans

Provides frontline IT support for Summit staff, including troubleshooting hardware and software issues on Macs, iPads, and Windows PCs, supporting in-office, remote, and traveling staff. Assists with IT asset tracking and software subscription maintenance, escalating complex issues to the Support/Service Lead as needed

Upholds elite customer experience standards for responsiveness, professionalism, and clarity across all support interactions, and follows established escalation paths to internal teams, manufacturers, or the Support/Service Lead as appropriate

Exercises judgment to distinguish Support from Services within defined scope boundaries, validates Summit-installed systems, and performs contracted service work such as preventative maintenance, system calibration, upgrades, and approved on-site services

Assists staff with hardware, software, and device issues. Maintains accurate records of IT assets and helps ensure software subscriptions are up to date. Escalates complex IT issues to the Support/Service Lead as needed

Accurately logs all support and service activity in the helpdesk system, including troubleshooting steps, resolution details, and outcomes to support reporting, auditing, and team collaboration

Follows documented procedures and contributes feedback to improve troubleshooting guides and knowledge base articles

Coordinates with Install, Assembly, Engineering, and Solution Architect teams as directed to support resolution or service delivery

Qualification

AVL TechnologyTechnical SupportSystem IntegrationOSHA 10 CertificationAudio/Video EquipmentNetwork SystemsEmpathyProblem SolvingCommunication SkillsOrganizational Skills

Required

Bachelor's degree in a relevant field such as AVL Technology, Information Technology or related field

Equivalent work experience may be considered in place of formal education requirements

OSHA 10 Certification

Maintains driver's license in good standing with DMV and the ability to be insured under Summit's insurance policy

5+ years of experience in an AVL technical role, ideally within the House of Worship AVL industry

Experience in system implementation & operation

Technical Experience with industry-standard tools for designing and configuring AVL systems

On-Site Experience with installation or commissioning of projects

Able to read, write, spell and communicate effectively in English, ensuring clear and concise documentation and communication

Advance math skills

Basic reporting skills

Dependable and organized, able to work independently while maintaining focus and attention to detail

Strong ability to problem solve

Preferred

Certifications or courses in AVL technology, audio/video equipment, network systems, and system integration

5+ years of experience in technical roles, with at least 5 years in a church staff or similar role, 2+ years in design

Experience with advanced AVL systems, including design, implementation, and troubleshooting

Expertise in both technical and business aspects of solutions, including balancing client needs with organizational goals (e.g., cost, timeline, scope)