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Publix Employees Federal Credit Union · 9 hours ago

Manager of Core Systems (Symitar)

United States

Full-time

Remote

Mid, Senior Level

5+ years exp

Publix Employees Federal Credit Union (PEFCU) has been providing financial services for over 60 years. The Manager of Core Systems is responsible for overseeing the programming, maintenance, and enhancement of the core platform, Symitar, ensuring operational integrity and optimizing system processes while leading a small team.

Financial Services

Growth Opportunities

Responsibilities

Leads the administration and ongoing ownership of assigned core systems and process automation platforms, including Synergy and Opcon

Maintains accountability for system configuration updates, integrations with third-party applications, and overall operational performance

Ensure systems are stable, secure, current, and align with business needs while coordinating vendor activities, internal resources, and automation workflows to support efficient operations

Owns operational vendor relationships for assigned core and automation systems, ensuring vendors meet contractual obligations, service levels and performance expectations

Leads ongoing vendor coordination, issue management, and service reviews, and provides input into contract renewals, amendments, and vendor evaluations

Oversees core system change control activities by tracking, renewing, and validating changes to parameters, Power Ons, and system configurations

Ensures changes follow established change management procedures, are properly tested and documented, and do not adversely impact system stability, security, integrity, or user experience

Serves as a key stakeholder for all core system-related initiatives, providing subject matter expertise and ensuring core banking activities are executed as planned

Establishes and maintains core system documentation standards, ensuring SOPs, configuration references, and Power On documentation are accurate, current, and consistently maintained by the team

Oversees core system ticket management and SLA performance by monitoring open issues, coordinating resolution efforts with Jack Henry and internal teams, and ensuring timely and effective closure

Reviews trends, identifies recurring issues, and supports continuous improvement, as well as system support and service delivery

Guides the team and supports development through ongoing feedback, knowledge sharing, and cross-training

Coaches and provides direction, mentoring, and technical guidance as needed

Ensures that essential updates, patches, and enhancements for core systems are properly scheduled, executed, and validated to maintain security, reliability, and system currency

Reviews documentation and communicates core system updates to stakeholders in a clear and timely manner

Qualification

Symitar programmingPowerOn scriptingSystem administrationVendor managementProcess improvementCompliance knowledgeProject managementAnalytical skillsCloud technologiesAutomation platformsITIL certificationPMP certificationLeadershipCommunication skillsInterpersonal skills