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Doxim · 14 hours ago

Client Services Analyst (Detroit -Onsite 3x)

Detroit, MI

Full-time

Onsite

Entry, Mid Level

2+ years exp

Doxim is a company that has been delivering critical communications solutions for over 25 years. They are seeking a Client Services Analyst to oversee the client experience, manage relationships, and ensure business objectives are met to increase revenue and profit.

CRMDocument ManagementEmail MarketingEnterprise SoftwareFinancial ServicesPaymentsSaaSSoftware

H1B Sponsor Likely

Responsibilities

Manage overall client relationship; Build strong rapport with client and client’s team

Introduce initiatives and solutions that grow the client’s revenue and profit

Provide governance for contract adherence

Set expectations and deliver results accordingly

Instill strong business ethics and sense of urgency in a matrixed business environment

Work collaboratively across all departments

Oversee implementation of projects through closure and ensure client receives appropriate communication

Proven ability to address customer support issues in a way that exceeds customer expectations, driving increased customer satisfaction

Work closely with clients and peers to understand and anticipate their needs

Think through and solve complex problems; proactively provide mitigation for future problems

Understand and interpret market research, analysis, white papers and data to provide insights to clients to effect positive business changes

Stay informed of current industry best practices, working with clients and internal cross-functional teams to apply best practices where appropriate

Interpret and understand KPI’s, contracts, and SLA’s

Demonstrate innovative thinking and strong problem-solving skills

Serve as client advocate within the company as well as company advocate to client

Must be able to fully set up customer information in OPACS/ERP

Qualification

SalesforceCustomer serviceProject managementContinuous improvementSaaS experienceComputer proficiencyKPI interpretationCommunication skillsProblem-solving skills

Required

Minimum of 2 years' experience using a case management system (Salesforce is preferred)

Previous experience delivering customer service across a diverse portfolio of software products in a SaaS environment

Strong demonstrated oversight for handling complex client issues

Demonstrated computer proficiency and working knowledge of Word, Excel, PowerPoint, and Outlook

Preferred

3PL is highly preferred working with premium brands

Background with Continuous Improvement and Project Management is recommended

Benefits

Healthcare

Employer-matched retirement savings

Generous PTO policy

Employee Referral Program

Company

Doxim

Doxim is the customer communications management (CCM) and engagement technology leader serving financial and regulated industries.

Founded in 2000

Markham, Ontario, CAN

501-1000 employees

http://www.doxim.com/

H1B Sponsorship

Doxim has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (1)