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RR Donnelley · 9 hours ago

Print Production Rep

Buffalo Grove, IL

Full-time

Onsite

Entry Level

$45K/yr - $64K/yr

2+ years exp

RR Donnelley is a leading global provider of marketing, packaging, print, and supply chain solutions. They are seeking a Print Production Rep to coordinate the production of printed materials and maintain positive client relations throughout the manufacturing process.

Marketing & Advertising

H1B Sponsor Likely

Responsibilities

Acts as the primary liaison between the sales professional, the production teams and serves as the client's advocate to achieve the best project outcomes which may include

Providing all necessary client and sales support up to and including issue resolution

Address customer concerns, invoice reconciliation, proof of deliveries, order status

Process orders accurately in all appropriate systems

Provides client support and communication throughout the project lifecycle, which may include: gathering job requirements and approvals; translate client requirements into detailed manufacturing/kitting instructions and shipping/postal instructions for disposition of the end products; coordinate any changes; obtain all relevant client and internal approvals, client proofs etc

May make suggestions regarding process improvements

Provides client services for small to medium accounts. Secondary support to larger accounts

Provide quality review for other Print Production Account Representatives to ensure all information is accounted for and accurate before commencement of production

Ensure job instructions are entered and verified in the various manufacturing systems and queued in to the production schedule

May coordinate production of components with other internal plants and/or external vendors as required

Monitor progress of jobs throughout production, confer with manufacturing to ensure the final product meets client requirements and company standards

Maintain a complete understanding of work performed in order to assemble appropriate documentation for timely billing

May have responsibility for determining the supplies and paper needed for jobs including the use of vendors to supply components of the customer product

May assist sales in the RFP process

Performs other related duties and participates in special projects as assigned

Qualification

Customer serviceAdministrative supportManufacturing operationsMS OfficeGoogle SuiteOrganizational skillsCommunication skills

Required

HS Diploma or equivalent preferred with 2+ years of relevant customer service/administrative/operational support in manufacturing operations or office environment directly related to the duties of the job

Requires very good knowledge of general administrative/manufacturing operations procedures and knowledge of job specific processes to successfully execute and complete the more progressive/complex duties of the job

Ability to follow company policy and understand any rules or regulations governing the work being completed and impact work has on department or company

Requires excellent knowledge of functional area(s) related to the job

Able to consistently apply applicable policies, procedures, regulations, and program objectives when carrying out the duties of the job

Must have working knowledge of systems such as MS Office and/or MAC as well as the Google Suite or other programs specific to the job in order to complete job duties successfully

Must have excellent oral and written communication skills to communicate effectively across departments when completing assignments

Must have strong organizational skills with ability to manage deadlines and prioritize workload and make adjustments to meet business needs

Must be able to work weekends and holidays as needed

Benefits

Medical

Dental

Vision coverage

Paid time off

Disability insurance

401(k) with company match

Life insurance

Other voluntary supplemental insurance coverages

Parental leave

Adoption assistance

Tuition assistance

Employer/partner discounts

Company

RR Donnelley

Glassdoor3.4

RRD provides a complete portfolio of marketing, packaging, print and business services to the world’s most respected brands, including 91% of the Fortune 100.

Founded in 1864

Chicago, Illinois, US

10001+ employees

http://www.rrd.com

H1B Sponsorship

RR Donnelley has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2024 (2)

2023 (16)

2022 (14)

2021 (6)

2020 (14)