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BetMGM · 8 hours ago

Customer Ops Platforms Delivery Manager

New Jersey, United States

Full-time

Onsite

Mid Level

$84K/yr - $110K/yr

3+ years exp

BetMGM is a leading company in the sports betting and online gaming sector, aiming to revolutionize the industry. The Customer Ops Platforms Delivery Manager will oversee the delivery of internal Customer Ops projects, ensuring they meet established scopes, budgets, and timelines while collaborating with various departments and stakeholders.

GamingOnline GamesSports

Comp. & Benefits

No H1B

Responsibilities

Develop project scopes and work packages through close work with requestors, knowledge experts and business owners

Manage project portfolios to track progress

Ensure resource availability and allocation

Deliver assigned projects on time and within scope and budget

Create project documentation

Communicate and maintain close relationships with internal/external stakeholders and vendors, across multiple time zones

Support corporate strategy and drive change

Qualification

Vendor managementOnline gaming knowledgeProject managementCertified Associate of Project ManagementAWS Connect experienceMicrosoft Project knowledgeTime managementCommunication skillsInterpersonal skillsCritical thinkingCreativity

Required

Ability to gain and maintain a gaming license via the appropriate jurisdictions as a condition of hire and continued employment

3+ years of project/product management, vendor management, customer service, or similar role

Understanding of online gaming/sports/entertainment/gambling industry a plus

Certified Associate of Project Management (CAPM) certification or similar a plus

Ability to navigate through ambiguity in a highly-regulated and evolving gaming industry

Experience with synchronous and asynchronous chat channels is a plus; strong preference for those with experience with AWS Connect, Sprinklr, Medallia, Liveperson, and Zendesk

Understanding or previous working experience in customer services

Ability to deliver projects within deadlines and excellent time management

Knowledge of project management tools such as Microsoft Project

Good MS Office skills (Excel, Visio)

Great communication and interpersonal skills

Strong ability to organize yourself and result orientation

Critical thinking and creativity to find solutions

Understanding of software development process and release cycles

Willingness to travel

We seek individuals who are thrilled by challenge and consistently rise to it by performing in a fast-paced, innovative, and diverse environment that will result in a strong culture that promotes growth and development