American Family Insurance · 2 weeks ago
Bilingual Customer Service and Sales Representative
Phoenix, AZ
Full-time
Hybrid
New Grad, Entry Level
$25/hr - $31.88/hrAmerican Family Insurance is seeking a Bilingual Customer Service and Sales Representative to provide support to insureds and agencies. The role involves responding to customer inquiries, advocating for customer needs, and maintaining high levels of client satisfaction.
Angel InvestmentFinanceVenture Capital
No H1B
Responsibilities
You will respond to customer interactions regarding billing, policy coverage, and policy changes. Interactions may occur through multiple customer contact channels such as phone, email, e-form, chat, and social media platforms
You will accept ownership of requests and provide service to ensure complete customer satisfaction
Empowered to take risks and make exception decisions. Review the situation to ensure decision is appropriate for both the customer and us
We ask probing questions and listen, showing interest and compassion to provide customers with a high-touch customer experience for all interactions and programs
We build relationships with customers to maintain a high level of client retention and product loyalty, educating and advising on our insurance needs
Communicate with partners to collaboratively support customers through multiple programs
Stay abreast and follows organization processes, assisting customers following federal and state regulations
Live the One AmFam culture, collaborate cross-divisionally to achieve a seamless customer experience
Help with peer development through information and knowledge sharing
Embrace the LEAN concepts in daily work, identifying opportunities for improvement and making recommendations for change
Attend scheduled training class, and participates in development opportunities to further expand Customer Service skills
Qualification
Required
Fluent in Spanish and English, with demonstrated proficiency in oral, written, and reading communication in both languages
Candidates will be required to pass a Spanish language proficiency assessment (oral, written, and reading) as part of the selection process
Demonstrates experience providing customer-focused solutions or support
Demonstrated written and spoken communication skills
Demonstrated ability managing multiple priorities in a fast-paced environment
We require working skills developed through formal training or work experience
We identify the problems and all relevant issues in straightforward situations, assess each using standard procedures
We work within established procedures with a moderate degree of guidance
Benefits
Comprehensive medical, dental, vision and wellbeing benefits
Competitive 401(k) contribution
Pension plan
Annual incentive
9 paid holidays
Paid time off program (23 days accrued annually for full-time employees)
Student loan repayment program
Paid-family leave
Company
American Family Insurance
For more than 90 years, American Family Insurance has built its reputation on sound principles.
Founded in 2013
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Dan Reed
Founder. President, and MD
Recent News
Business Insider
2025-12-25
globalventuring.com
2025-12-13
2025-11-14
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