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Accion Opportunity Fund · 16 hours ago

Sr. Collection Specialist

United States

Full-time

Remote

Senior Level

$26/hr - $30.96/hr

5+ years exp

Accion Opportunity Fund is a financial support organization dedicated to providing small business owners with access to capital and resources. The Sr. Collections Specialist will manage a portfolio of distressed commercial transportation and business loans, focusing on optimizing recoveries and ensuring compliance with regulations.

FinanceFinancial ServicesNon Profit

Work & Life Balance

Responsibilities

Manage a portfolio of distressed commercial transportation and small business loans, ensuring proactive recovery strategies and timely resolution of delinquencies

Supervise assigned accounts to identify unresolved debts, prioritize high-risk exposures, and document all actions in the system of record

Research and analyze borrower histories, collateral values, payment trends, and prior collection efforts to develop targeted recovery plans

Conduct detailed analysis of financial statements, collateral documentation, and repayment capacity for restructuring, forbearance, or settlement options

Utilize skip tracing tools, GPS data, financial records, and public databases to locate borrowers and missing commercial transportation equipment

Develop and execute strategies to locate, secure, and recover transportation assets in compliance with applicable laws and internal protocols

Collaborate with Risk Management and Equipment Management teams on high-value litigation, repossession, and bankruptcy cases related to transportation assets

Ensure all asset-recovery activities adhere to state and federal guidelines, including UCC and FDCPA regulations

Engage directly with clients to resolve disputes, establish urgency, and negotiate repayment or settlement arrangements that align with both client capacity and AOF’s recovery objectives

Apply judgment and creativity to develop feasible solutions for borrowers unable to pay in full

Ensure all negotiations and communications comply with company policy and applicable regulations

Prepare, analyze, and distribute monthly collection and recovery performance reports for management review

Maintain call quality and productivity metrics consistent with departmental standards

Ensure all actions, communications, and case documentation adhere to legal, compliance, and audit requirements

Work closely with internal departments—including Legal, Risk Management, Accounting, and Equipment Management—to ensure alignment and effective resolution of complex recovery cases

Contribute to departmental goals, planning efforts, and process improvement initiatives designed to enhance recovery effectiveness

Conduct skip tracing and investigative research when borrowers cannot be located, ensuring all reasonable efforts are made to re-establish contact

Perform administrative duties related to account documentation, correspondence, and office efficiency

Respond to client account inquiries in a timely, courteous, and professional manner

Undertake additional responsibilities as assigned by management in support of department and organizational priorities

Qualification

Skip tracing toolsAnalytical abilitiesCommercial transportation financeNegotiation skillsExcelBilingual - SpanishPunjabiProblem-solving abilitiesCommunication skillsWork independently