The Judge Group · 4 hours ago
Client Services IT Technician (1115323)
Durham, NC
Full-time
Hybrid
Senior Level
5+ years expThe Judge Group is a company specializing in staffing and consulting services, and they are seeking a Senior Client Services Technician to deliver high-quality end-user support. The role involves providing white-glove service to VIPs and managing advanced technical issues while adapting to a fast-paced environment.
E-LearningInformation TechnologyProfessional Services
Responsibilities
Provide white‑glove support to employees, executives, and VIPs
Troubleshoot and resolve application and hardware issues
Support onboarding, offboarding, and internal transfers, including participation in New Hire Orientation
Manage user accounts and groups in Active Directory, Okta, and Entra ID
Handle complex Level 2/3 issues and collaborate with the Level 1 MSP to ensure timely resolution
Serve as a trusted technical advisor, ensuring a high‑quality support experience
Maintain systems, documentation, and knowledge base articles
Support OS upgrades, device refreshes, offsite deployments, and other strategic IT initiatives
Apply change management best practices to help users adapt to new technologies
Identify and implement improvements to processes, documentation, and service delivery
Take ownership of issues and drive them through resolution with urgency
Adapt to shifting priorities and changing business needs
Escalate issues appropriately and communicate clearly with technical and non‑technical stakeholders
Support and administer Microsoft 365 (Outlook, Teams, OneDrive, SharePoint, Office apps)
Support Windows 11, Entra ID, Intune, Okta, and iPadOS/Apple mobile devices
Troubleshoot hardware, software, and network issues for laptops and mobile devices
Maintain accurate asset records and support device lifecycle management
Qualification
Required
5+ years of experience in end‑user support
Demonstrated experience providing white‑glove and executive support
Strong knowledge of Microsoft 365, Windows OS, Entra ID, Intune, Okta, and iPadOS
Excellent communication and customer service skills
Ability to work independently, prioritize effectively, and maintain accountability
Experience collaborating with MSPs or distributed support teams
Strong troubleshooting, diagnostic, and analytical abilities
Familiarity with ITIL or formal change management frameworks
Preferred
SharePoint site management
Experience building and deploying packages via Intune and RMM tools
macOS support
Scripting or automation experience (PowerShell or similar)
Company
The Judge Group
Results through the Power of Experience.
1001-5000 employees
H1B Sponsorship
The Judge Group has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (3)
Funding
Current Stage
Public CompanyTotal Funding
unknown1997-02-14IPO
Leadership Team
Charlton Monsanto
Executive Vice President of Integrated Services and Innovation
Recent News
Seattle TechFlash
2025-09-12
2025-08-05
The Judge Group
2025-05-07
Company data provided by crunchbase