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Westfield Bank · 2 hours ago

Branch Manager I Float

Westfield, MA

Full-time

Onsite

Mid, Senior Level

3+ years exp

Westfield Bank is seeking a Branch Manager I Float to lead and manage branch service, sales, and operations. The role involves ensuring quality customer service, compliance with regulations, and team development while also handling business development activities in the assigned territory.

BankingFinanceFinancial ServicesInsuranceRetailWealth Management

Responsibilities

Applies the Westfield Bank Service and Sales Process during customer interaction to acquire and enhance customer relationships

Adheres to established Westfield Bank customer service standards

Supervises branch personnel by:

Creating a team environment focused on producing an exceptional customer experience

Ensuring that the department is adequately staffed with properly trained personnel

Making or approving decisions for department employees regarding employment, performance ratings, promotions, salary recommendations, transfers and terminations

Resolving personnel problems, particularly those of a more complex nature

Guiding and advising subordinates in the more complex phases of work

Preparing an annual budget and operating within the established cost controls

Coordinating the activities of the department with other departments of the bank

Handles customer relations, complaints and inquiries

Takes Residential Mortgage and Home Equity Loan applications and serves as a liaison between the customer and loan processor until loan closes

Supervises bank security; assists Bank security officer with fraud or possible fraud cases

Ensures availability to respond to alarm company/police outside of regular work hours

Works with collections department and oversees branch maintenance

Opens new accounts, cross sells bank products and services, and processes wire transfers

Approves checks, fee waivers or refunds and overrides on accounts, and endorses insurance checks

Oversees all branch operations

Performs external business development activities as assigned

Participates in community and professional organizations

Performs higher level specialty function as designated and achieves program goals as assigned

Must complete BSA, AML, and other Regulatory and Continuing Education as assigned

Must adhere to all bank and regulatory policies and procedures specific to position. Assumes additional responsibilities as requested

Qualification

Business DevelopmentCustomer RelationsLeadershipSales SkillsEmployee DevelopmentDecision-MakingAssociate’s DegreeNMLS CertificationNotary PublicMedallion Certification

Required

Overall responsibility for the leadership and management of branch service, sales, operations, team development and personnel

Ensures quality customer service and compliance with regulations and Bank policies

Makes business development calls in assigned territory

Leads and manages a smaller branch, level of the branch is based on the following key components: Branch Deposits, Staff FTE, Teller Transaction Volume, Sales Expectations, External Business Calling, Market Opportunity and Specialty Programs

Applies the Westfield Bank Service and Sales Process during customer interaction to acquire and enhance customer relationships

Adheres to established Westfield Bank customer service standards

Supervises branch personnel by creating a team environment focused on producing an exceptional customer experience

Ensures that the department is adequately staffed with properly trained personnel

Makes or approving decisions for department employees regarding employment, performance ratings, promotions, salary recommendations, transfers and terminations

Resolves personnel problems, particularly those of a more complex nature

Guides and advises subordinates in the more complex phases of work

Prepares an annual budget and operating within the established cost controls

Coordinates the activities of the department with other departments of the bank