YMCA of Dane County ยท 17 hours ago
Member Service Professional
Sun Prairie Town, WI
Part-time
Onsite
Entry Level
2+ years expYMCA of Dane County is seeking high energy individuals passionate about helping others to join their team as Front Desk Staff. This role is responsible for creating a positive member experience by providing exceptional customer service and supervising a membership team.
Non-profit Organization Management
Responsibilities
Greet members, prospective members, and guests, providing exceptional customer service
Answer phones in a friendly manner and assist callers with a variety of questions
New member sign-up
Respond to member questions and concerns in a timely and professional manner
Performs Manager On Duty responsibilities when scheduled or as needed. Manages emergencies, unusual circumstances and member discipline. Completes building rounds and assists with maintenance as needed inside and outside the facility. Completes proper report forms and communicates all incidents requiring disciplinary action to the Front Desk Manager
Qualification
Required
Motivated to maintain excellent customer service reputation
Strong oral and written communication and interpersonal skills
Strong attention to detail, organization and follow-up abilities
Ability to work effectively and efficiently in a fast-paced setting
Preferred
High school or equivalent
Customer Service: 2 years
Benefits
FREE YMCA FAMILY MEMBERSHIP!
AMAZING retirement plan with unprecedented company contribution
FREE YMCA Membership!
Company
YMCA of Dane County
THE YMCA OF DANE COUNTY is, and always will be, dedicated to building healthy, confident, connected and secure children, adults, families and communities.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Mark Westover
President/CEO
Paul VanderVelde
Chief Operating Officer
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