Chetola Resort & Conference Center ยท 9 hours ago
Key Account Analyst
El Paso, TX
Full-time
Onsite
New Grad, Entry LevelChetola Resort & Conference Center is seeking a Key Account Analyst to enhance customer service activities and monitor operational performance. The role focuses on driving account management efficiencies, conducting audits, and analyzing shipment data to ensure compliance and support various teams.
HospitalityResorts
Responsibilities
Collects and analyzes live shipment data while working closely with customers and internal teams to improve order processing and completion efficiencies
Performs daily audits on live and completed shipments to verify commercial compliance according to customer contracts, other agreements, or ad-hoc quotes to ensure accurate and on-time invoicing
Has a strong sense of urgency; recognizes situations requiring immediate attention and resolution
Identifies any potential operational risk or shipment inaccuracies and escalates potential issues immediately to management
Creates reports for internal and external distribution and conducts research to support initiatives and ongoing reporting needs
Provides support to the day-to-day operations on specific accounts as needed
Assists with challenging client requests or quality issues as needed
Forecasts and tracks accounts metrics to be used in quarterly sales results, annual forecasts, etc
Provides assistance, mentors, and trains teammates on customer SOPs, commercial programs, etc
Completes detailed analysis of client data and identifies preliminary trends and themes
Presents summarized findings of client account activity, statements, and customer profile information to improve procedures resulting from review findings
Supports the efficiency of new customer onboarding processes
Collaboratively supports a 24/7 365 operation
Performs other work-related duties as assigned
Qualification
Required
Bachelor's degree in Supply Chain Management, International Business, Operations Management or similar required
Intermediate to advanced experience using Windows operating system and Microsoft software applications is required
Must exhibit excellent communication skills, analytical skills, and problem-solving ability; ability to read, analyze and interpret verbal and written requests and directions
Must possess excellent customer service skills with the ability to grasp extensive knowledge while dealing with a variety of people
Ability to work effectively in a fast-paced environment of constant change
Must have strong organizational and time management skills
Can present oneself in a highly cooperative and professional manner when meeting both internal and external customers and vendors face to face
Preferred
Prior work experience in the logistics/freight forwarding industry is preferred but not necessary
Bilingual Spanish, verbal and written is preferred
Benefits
Competitive Wages.
Fully paid medical insurance for you and your family.
We provide a 401k Plan with a generous contribution.
Discretionary bonuses.
And, much more!
Company
Chetola Resort & Conference Center
Discover the Best Kept Secret in NC for Meetings & Events Conveniently located in the midst of the North Carolina Blue Ridge Mountains and within walking distance to the quaint mountain village of Blowing Rock, Chetola Resort & Conference Center is perfectly designed to help you get away from the big city, and help you Elevate your stay! Corporate meetings, training, and planning retreats are our passion.
Founded in 1846
51-200 employees
Funding
Current Stage
Growth StageRecent News
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