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Augusta University · 10 hours ago

Office Coordinator

Augusta, GA

Full-time

Onsite

Mid, Senior Level

6+ years exp

Augusta University is Georgia's innovation center for education and health care, training the next generation of innovators, leaders, and healthcare providers. The Office Coordinator will assist with the coordination and administrative efforts directed by the Director of Patient Services, focusing on quality control measures for student graduation and patient compliance counseling.

Higher Education

Responsibilities

PRE-DOCTORAL CLINICS: Primary person responsible for year-round templating (twice in the fall and twice in the spring each academic year) of pre-doctoral clinics. This includes building clinic books and scheduling clinical chairs for all pre-doctoral programs through a structured process of gathering and coordinating information for program directors, the master rotation spreadsheet, student calendar, and the Dental College of Georgia events calendar. Employee labels chair request using various disciplines, coordinate patient assignments, daily clinical operations and tracks and facilitates patient assignments to ensure optimal utilization of clinical resources. Continuous schedule reviews to ensure accuracy and avoid discrepancies Time management to adhere to specific deadlines that would require faculty and designated administrative staff. Finalized and approved schedules are sent via email to D1-D4 student providers. Provides continuous support to faculty, students, and patients to maintain workflow efficiency and service quality

PCC CLINIC: Keeping the Director of Patient Services and Patient Care Coordinator (PCCs) and faculty informed of clinical utilization; adjusting schedules as needed for students. Complete rotation swaps and adjustments as required. Complete administrative tasks utilizing software for approximately 300 pre-doctoral students; such tasks as patient inactivation, patient assignments and reassignments, no contact letters, step transfers, etc

COLLABORATE: Collaborate with internal customers when necessary

MONITOR PROGRESS REVIEWS: Schedule, block, and monitor progress reviews 6 PPC's

SCREENING PATIENTS & COLLECTING DATA: Assist students with scheduling special screening patients, collecting patient data for registering and entering any clinical codes determined by the screening faculty/PCC. Backup scheduled for screening and EDS clinic

WEEKLY UPDATES: Weekly updates of the student's clinical production report utilizing reports generated from organizational software

PHONES/PATIENT ASSISTANCE: Answering incoming calls in a courteous and professional manner; answering questions regarding student assignments and reassignment, request for appointments, or redirecting calls to the appropriate clinic. Reviews pre-doctoral students' patients' charts for appropriate contact notes and continuation of treatment as a quality control measure. Notify PCC if issues are found

QUALITY ASSURANCE: Quality assurance checks on pre-doctoral students¿ patient treatment plans for accuracy and completeness. Advising students regarding corrective actions when discrepancies are found ensuring the highest standard of quality. Conduct patient compliance counseling focusing on program policies and protocols to ensure patient eligibility for the pre-doctoral program as it pertains to commitment with time, financial obligations and HIPPA. Notify assigned PCCs and Director of Patient Services regarding actions taken if assistance is required

OTHER DUTIES: Perform other duties as assigned by the Director of Patient Services

Qualification

Office support experienceAxium softwareDental terminologyMicrosoft OfficeSpanish proficiencyAnalytical skillsCommunicationOrganizational skillsProblem-solving skillsAttention to detail

Required

Associate's degree from an accredited college or university with a minimum of six years of progressively responsible office support experience

High School Diploma, GED, or equivalent from a recognized State or Federal accrediting organization with a minimum of nine years of progressively responsible office support experience

Preferred

Bachelor's degree from an accredited college or university in Business Administration

Experience in medical/dental office

Five years of administrative experience allowing for progressive responsibilities in medical/dental setting

Experience includes working for multi-providers in an education setting

Proficiency with Axium-patient management software

Proficient in understanding and speaking Spanish

Benefits

Health insurance

Dental insurance

Life insurance

Teachers Retirement System (or Optional Retirement Plan)

Earned vacation time

Sick leave

13 paid holidays

Tuition Assistance Program

Company

Augusta University

Glassdoor3.6

Augusta University offers opportunities #LikeNoOther through groundbreaking research, patient-centered clinical expertise and forward-thinking educational programs from three campuses in the beautiful Southern city of Augusta, Georgia, and satellite locations across the state.

Founded in 1828

Augusta, ga, US

5001-10000 employees