Verida, Inc. · 6 days ago
Customer Service Representative-Indianapolis IN
Indianapolis, IN, US
Full-time
Onsite
New Grad, Entry LevelVerida, Inc. is seeking a Customer Service Representative to ensure that all consumers receive accurate, courteous, and professional customer service related to non-emergency medical transportation services. The role involves assisting callers, scheduling transportation, and maintaining confidentiality while effectively using dispatch software.
Government Administration
Responsibilities
Assists callers efficiently and in a polite, courteous and professional manner at all times
Conducts appropriate screening and eligibility functions
Obtains correct information to schedule appropriate modes of transportation
Maintains current knowledge of local operating transportation policies
Accurately and effectively uses trip scheduling and dispatch software
Maintains client, company and employee confidentiality
Communicates with facilities and/or providers as necessary to assure efficient transportation services
Coordination of urgent care and/or discharges with Trip Validation Specialist
Keeps Supervisor informed concerning scheduling and/or service delivery problems
Completes all required records and reports
Effective use of telecommunications systems
Qualification
Required
Excellent communication skills
Basic computer and typing skills
Type 30 wpm
Customer service experience
Able to work in a busy environment
Able to work independently or with a team
High School graduate or equivalent
Company
Verida, Inc.
Verida is a minority-owned, non-emergency medical transportation (NEMT) management company based in Villa Rica (30 miles west of Atlanta), Georgia.
Founded in 2000
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Gary Kinard
Chief Financial Officer
Company data provided by crunchbase