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Melink Corporation · 3 days ago

Account Engineering Manager

Milford, OH

Full-time

Hybrid

Senior Level, Lead/Staff

10+ years exp

Melink Corporation is seeking an Account Engineering Manager to lead their Account Engineering team. The role involves managing technical support, improving field service processes, and ensuring effective communication across departments to drive innovation.

EnergyRenewable EnergySolar

Responsibilities

Lead the Account Engineering Department, assign Account Engineers customers/programs/initiatives to directly support, track team capacity, and implement strategies that improve efficiency

Manage technical documentation and maintain expert level knowledge of service offerings and customer expectations

Communicate technical expectations to National Network to ensure successful field execution

Ensure efficient transition of new customers from the Sales Team to the National Account Team

Develop and improve field service processes, HVAC TAB/Cx scopes of work and initiate improvement/accountability where applicable

Provide primary technical support to the National Account/Sales Team and Customers

Partner with the Field Service/Quality Team as necessary in the rollout of new scopes and programs

Maintain a heavy focus on innovation by creating/implementing new processes and job scopes which benefit both internal and external customers

Promote clear and candid communication across all departments

Facilitate Field Service Technician new hire office training as needed

Maintain a keen understanding of training trends, program development, and best practices for field and office personnel

Communicate with Field Service and National Account Team leadership to identify individual and team training needs

Implement assessment strategies to verify training material/scope information retainment

Additional job duties as assigned

Qualification

HVAC industry experienceOperational expertiseBuilding Management SystemsTeam managementSix Sigma certificationBachelor’s degreeCustomer service skillsOSHA trainingHVAC certificationsMicrosoft Suite proficiencyAutoCAD experienceERP systems experienceElectrical/HVAC load calculationsSustainability interestMulti-taskingAttention to detailTime managementIntegrity

Required

Minimum 10 years of related work experience desired with: Commercial Building Operations & Maintenance, Construction, Field Service, Engineering Design, Building Management Systems, or any other regionally focused service industry that is relevant

Must have superior customer service skills (i.e. excellent written & verbal communication skills)

Able to demonstrate a high level of integrity & a penchant for high quality

Must possess a strong work ethic & a high level of self-accountability

Excellent time management & attention to detail

Interest in & passion for sustainability

Must be able to multi-task & work well in teams

Proficient in Microsoft Suite (Teams, Excel, Word, PowerPoint)

Preferred

Team management experience preferred and must possess ability to lead, manage, hire, train, & delegate as necessary

Candidates with strong operational and/or quality expertise are strongly preferred (e.g., Six Sigma Green or Black Belt, DMAIC experience, ISO 9001, etc.)

A Bachelor's degree is preferred (Engineering, Technology, Construction Management, Renewable Energy, or similar)

Ability to understand financial reports & budgets is preferred

OSHA 10 or 30-hour training is preferred

NEBB TAB, NEBB Cx, or equivalent HVAC/Energy Management Certifications preferred

HVAC/Mechanical, Electrical, Plumbing, & related knowledge is preferred

AutoCAD experience is a plus

Experience with ERP systems is preferred

Experience with Electrical/HVAC load calculations, building envelope testing, &/or DALT is a plus