SentriLock · 3 days ago
Strategic Account Manager
West Chester,OH,US
Full-time
Hybrid
Senior Level
5+ years expSentriLock is a company focused on providing solutions to its highest-value customers. The Strategic Account Manager is responsible for managing post-sales relationships, driving retention and growth, and ensuring customer success by aligning solutions with customer goals.
ManufacturingProperty ManagementReal Estate
Responsibilities
Own the post-sales relationship for SentriLock’s highest value accounts, acting as the primary point of contact and strategic advisor, coordinating internal resources to resolve complex issues swiftly and effectively
Build and maintain strong relationships with executive stakeholders to ensure alignment on strategic goals and long-term partnership value
Develop and execute tailored account plans that align with customer goals and business outcomes
Lead quality business reviews (QBR's), strategic planning sessions, and roadmap alignment discussions
Own renewal and upsell strategies for assigned accounts, including leading negotiations and achieving revenue targets tied to retention and growth
Deeply understand each customer’s business model, success metrics, and long-term objectives
Proactively identify risks and opportunities to drive retention, expansion, and advocacy
Serve as the voice of the customer internally, influencing product development and service enhancements that can create revenue for SentriLock
Identify and nurture customer advocates for participation in reference programs, case studies, and industry events
Partner with internal teams to ensure smooth onboarding and issue resolution
Collaborate internally on renewal and upsell strategies, including contract negotiations and pricing alignment
Work alongside Sales during the new customer acquisition process to ensure a seamless transition from pre-sales to post-sales and set the foundation for long-term success
Share customer insights with the Executive team and Internal teams to inform product roadmap, service delivery improvements, and go-to-market strategies
Maintain accurate and up-to-date account plans, health scores, and engagement data in CRM systems
Provide regular reporting to leadership on account performance, risks, and strategic initiatives
Stay informed on industry trends and competitive landscape to proactively advise customers and position SentriLock as a strategic partner
Performs other related duties as assigned to support the organization’s goals and objectives
Qualification
Required
5+ years of experience in strategic account management, customer success, or enterprise consulting
The ideal candidate will hold a Bachelor's degree (required), with a Master's degree considered a strong asset
Proven success managing complex, high-value customer relationships in a SaaS or technology environment
Approximately 25–40% travel required. This includes travel for customer engagement, executive alignment, and participation in conferences or trade shows
Demonstrated experience leading complex renewal negotiations, including multi-stakeholder alignment, pricing strategy, and contract structuring
Strong business acumen with the ability to align solutions to customer goals and ROI
Exceptional communication, presentation, and stakeholder management skills
Proficiency with CRM tools (e.g. HubSpot) and customer success platforms
Experience with tiered customer segmentation and lifecycle planning
Background in post-sales journey mapping or strategic planning
Ability to navigate ambiguity and drive outcomes in a dynamic, fast-paced environment
Passion for customer experience and a proactive, solution-oriented mindset
Company
SentriLock
SentriLock is manufacturer of electronic lockbox systems for the real estate and property management industry.
201-500 employees
Funding
Current Stage
Growth StageRecent News
Google Patent
2025-05-06
Google Patent
2025-02-16
Google Patent
2025-02-16
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