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Krones · 2 days ago

LCS Project Manager (Central USA) 1

Wisconsin, US

Full-time

Onsite

Senior Level, Lead/Staff

$80K/yr - $110K/yr

10+ years exp

Krones is a leading system supplier for breweries and beverage producers, and they are seeking an LCS Project Manager to oversee complex customer projects and ensure high customer satisfaction. The role involves direct communication with customers, coordination of project timelines and budgets, and managing service level agreements.

Food and BeverageInformation TechnologyMachinery ManufacturingManufacturingWine And Spirits

Responsibilities

Application of Safety Standards (Krones Inc & Customer)

Direct interface (single point of contact) to the customer for aftermarket inquiries, projects, and or tasks related

Close relationship with LCS Sales & Customer to lead project-related technical clarification with the application of quality gates to increase Customer satisfaction

High in-person engagement (personal owner) is expected

Responsible for aftermarket processing of complex customer projects with close interaction to standard stakeholders (Sales, Order Management, Engineering, & Customer)

Clarification of complex incoming customer inquiries, if necessary, consultation of others & onsite clarification

Coordination of the best commercial, economical & technical solution with regards to customer requirements. Close communication to technical departments, line specialists, subject matter experts, etc. Consideration of customer timeline, budget, technical specifics of the equipment and or line

Final quotation preparation and estimated field execution schedule discussion with the customer

Coordination of on-time order processing from order intake, order clarification, engineering, manufacturing, shipping, invoicing, to onsite install, commissioning, hand over & acceptance

Technical & process coordination should the job scope utilize different Krones supply centers, and or 3rd party suppliers / OEMs

Documented project handover and or acceptance (performance test completed & signed)

Handling of project-related reclamations, claims and securing of the final payment

Budget & schedule (owner) for processing of the orders

First contact for the customer for all project-related tasks & issues

Primary owner of Service Level Agreements and all Maintenance related activities

Lead customer communications

Prep service labor quotes & tech requests

Onsite for PM closeout (as needed)

Responsible for SAT planning, OH issue DML, OH results, and Customer Satisfaction

Responsible for planned & unplanned service events

Customer interactions (calls, emails, open points etc.)

Down machines as they happen (attend the daily group call if needed, lead customer needs with personal ownership)

Call group meetings as needed to help drive outcome

Expectation is to provide clear communication & direction to field service personnel for all Krones Regional Service-related items and/or issues. Ensuring that field service personnel are responsive to customer needs while confirming field service personnel are projecting an image of quality and respect to the customer

You will communicate directly with Customers on all matters related to Krones Regional Service, including project scheduling, kick-off meetings, closeout meetings, machine or parts related problems, warranty questions/concerns, invoicing/money collection as well as resource scheduling conflicts

Communicate directly with Customers on machine problems, service issues, invoicing/money collection, and ensure Customer Satisfaction. Assign a high priority to ‘machine down’ events, and high profile requests from Customers

Perform any other duties as assigned

Qualification

Technical Knowledge of Bottling & PackagingProject ManagementCustomer SatisfactionCommunication SkillsTeam PlayerSelf-StarterGoal Oriented

Required

Requires an Associate's Degree or equivalent experience normally gained through 10-15 years of related work history with progressively more responsible and complex assignments

Must have strong technical knowledge of bottling & packaging lines

Excellent written and verbal communication skills

Project management skills

Goal orientated, self-starter, team player, with a positive outlook