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Ascentria Care Alliance · 14 hours ago

Donated Wheels Operations Coordinator

Worcester, Massachusetts, United States

Full-time

Onsite

Mid Level

Ascentria Care Alliance has been transforming underserved communities for over 150 years, providing a wide range of services to children, families, and seniors across five states. The Donated Wheels Operations Coordinator is responsible for overseeing communication with donors and clients, facilitating vehicle donations, and managing operations at the Worcester office and other locations.

ConsultingHealth Care

Culture & Values

Responsibilities

Oversee daily donated vehicle operations in Worcester, MA and assigned locations, ensuring donations are processed efficiently, cost-effectively, and in alignment with program policies

Provide operational support for the launch, pilot, and scale of Good News Garage’s Jump Start car placement pilot, helping expand impact in Massachusetts

Coordinate vehicle intake, transport, repair, processing, and distribution in collaboration with Program Leadership, garage staff, vendors, and external partners

Ensure consistent application of Donated Wheels procedures across supervised locations, identifying opportunities for improved efficiency and quality

Support coordination with towing companies, volunteer drivers, contract garages, auction houses, and other vendors to maintain smooth operational flow

Support the launch of Good News Garage’s Massachusetts expansion by providing direct supervision, training, scheduling, and day-to-day guidance to a growing team (1–3) of Donated Vehicle Processor(s) and Administrative Assistant(s)

Monitor workloads and prioritize tasks to meet deadlines and service expectations

Serve as a first point of escalation for operational issues, staff questions, and donor or recipient concerns

Manage office supplies and coordinate with program leadership to ensure timely replenishment and maintenance of office equipment

Support onboarding and cross-training to ensure coverage and continuity of operations

Ensure high-quality customer service in all donor and recipient interactions, modeling professionalism and responsiveness

Support staff in managing donor communications, inquiries, and follow-up to maintain positive donor relationships

Represent Good News Garage at community events, donor engagements, and outreach activities as needed

Lead the implementation of Good News Garage Vermont’s proven operating model and standard operating procedures (SOPs) in Massachusetts as the program expands

Oversee accurate completion of required paperwork, electronic records, and filing related to vehicle donations and awards

Input and manage accounts payable invoices, review for accuracy, and collaborate with Ascentria’s finance team to bill clients in a timely and accurate manner

Review and support weekly, monthly, and year-end operational and financial reporting

Collaborate with Program Leadership to track performance metrics, donation flow, and operational outcomes

Ensure compliance with confidentiality standards, data management practices, organizational policies, and safety requirements

Work closely with the Donated Wheels Program Manager to identify operational challenges, recommend improvements, and support program goals

Assist with vehicle acceptance decisions in collaboration with garage staff and Program Leadership

Serve independently as operational backup to the Program Manager as needed to ensure continuity

Participate in organizational committees and cross-departmental initiatives as assigned

Perform other duties as assigned to support Good News Garage and Ascentria Care Alliance objectives

Qualification

Operations CoordinationProgram ManagementSupervisory SkillsCustomer ServiceFinancial ReportingCommunication SkillsTeam CollaborationProblem Solving

Required

Oversee daily donated vehicle operations in Worcester, MA and assigned locations, ensuring donations are processed efficiently, cost-effectively, and in alignment with program policies

Provide operational support for the launch, pilot, and scale of Good News Garage's Jump Start car placement pilot, helping expand impact in Massachusetts

Coordinate vehicle intake, transport, repair, processing, and distribution in collaboration with Program Leadership, garage staff, vendors, and external partners

Ensure consistent application of Donated Wheels procedures across supervised locations, identifying opportunities for improved efficiency and quality

Support coordination with towing companies, volunteer drivers, contract garages, auction houses, and other vendors to maintain smooth operational flow

Support the launch of Good News Garage's Massachusetts expansion by providing direct supervision, training, scheduling, and day-to-day guidance to a growing team (1–3) of Donated Vehicle Processor(s) and Administrative Assistant(s)

Monitor workloads and prioritize tasks to meet deadlines and service expectations

Serve as a first point of escalation for operational issues, staff questions, and donor or recipient concerns

Manage office supplies and coordinate with program leadership to ensure timely replenishment and maintenance of office equipment

Support onboarding and cross-training to ensure coverage and continuity of operations

Ensure high-quality customer service in all donor and recipient interactions, modeling professionalism and responsiveness

Support staff in managing donor communications, inquiries, and follow-up to maintain positive donor relationships

Represent Good News Garage at community events, donor engagements, and outreach activities as needed

Lead the implementation of Good News Garage Vermont's proven operating model and standard operating procedures (SOPs) in Massachusetts as the program expands

Oversee accurate completion of required paperwork, electronic records, and filing related to vehicle donations and awards

Input and manage accounts payable invoices, review for accuracy, and collaborate with Ascentria's finance team to bill clients in a timely and accurate manner