Integrated Resources, Inc ( IRI ) · 3 months ago
DTS Support Analyst I
Philadelphia, PA
Full-time
Onsite
Entry Level
1+ years expIntegrated Resources, Inc (IRI) is seeking a DTS Support Analyst I to provide Tier 1 service level support. The role involves addressing hardware and software issues, ensuring customer satisfaction, and maintaining knowledge of various client applications and systems.
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Responsibilities
Provides laser-like focus on customer service and satisfaction with some knowledge and experience of incident management, problem management and change management processes, practices and procedures
Serves as the first point of contact for the DTS Department and acts as a liaison between the client community and the rest of the DTS Department
Adheres to Service Desk standards, processes and systems required to deliver consistent high quality customer service
Diagnoses and resolves problems which may involve hardware, packaged software, proprietary software and peripheral equipment over the phone, via remote control tools or on-site
Maintains strong technical skills to provide prompt support for customers to determine problems and provide resolutions
Manages Level 1 queues and recommends new queues to insure proper categorization and assignment of issues
Coordinates queues for site/service, working with various stakeholder groups
Provides recommendations on how to improve the quality of service as well as reducing repeat incidents
Qualification
Required
High school degree
Able to perform effectively in a team environment as well as with little direct supervision
Customer service oriented team player with first-rate communication, documentation, organizational, problem solving, written and verbal skills
Ability to understand, analyze and resolve problems, while on the phone or on-site with user
Must have working knowledge of many various pieces of equipment and software including printers, terminals, PCs, networking and telecommunication hardware, etc. Knowledge and understanding of issues inherent to Microsoft software including, but not limited to security, deployment, imaging, auditing, licensing and compliance; deployment and upgrading; features and functionality
Organized with the ability to follow established processes and provide recommendations for improvements
Ability to analyze and solve problems by investigating and implementing predefined potential solutions using troubleshooting skills
Working knowledge of the TCP/IP protocol suite
Preferred
Some college
Technical school diploma or equivalent
A+ Certification - CompTIA - - Preferred
Network+ Certification - CompTIA - - Preferred
Security+ Certification - CompTIA - - Preferred
At least one (1) year Experience providing EUD support, Service Desk support or equivalent experience/knowledge. Preferred
Medical terminology helpful and previous medical EUD or Service Desk level 2 support background preferred
Company
Integrated Resources, Inc ( IRI )
Integrated Resources Inc.
501-1000 employees
H1B Sponsorship
Integrated Resources, Inc ( IRI ) has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (5)
2023 (13)
2022 (9)
2021 (25)
2020 (39)
Funding
Current Stage
Late StageRecent News
2025-06-11
2025-06-11
2025-04-14
Company data provided by crunchbase