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Abacus Service Corporation · 9 hours ago

IT - SCDOT - Client Technologies Technician - Entry

Columbia, SC

Full-time

Onsite

Entry Level

$50/hr - $50/hr

4+ years exp

Abacus Service Corporation is assisting the South Carolina Department of Transportation (SCDOT) in seeking a Client Technologies Technician - Entry. The role involves providing technical assistance, managing the setup and installation of desktops, laptops, and tablets, and ensuring proper usage of IT equipment under the supervision of IT management.

Health CareInformation Technology

Growth Opportunities

No H1B

Responsibilities

Build desktops, laptops, and tablets, using Microsoft Endpoint Configuration Manager

Ensure the BitLocker encryption key is successfully stored in Active Directory and InTune

Ensure the Microsoft Endpoint Configuration Manager Client is installed on each desktop, laptop, and tablet during the build process

Ensure each desktop, laptop, and tablet stay connected to the NTS Network for at least 2.5 hours after build completes

Ensure that all software listed on the build sheet is installed on each desktop, laptop, and tablet built

Ensure that each desktop, laptop, tablet, docking station, 27” monitor, printer, scanner, and any other tracked asset assigned to an end-user is properly documented in the designated IT Services asset Management system in accordance with the Desktop Support Asset Management procedure manual

Diagnoses and resolves problems reported by users on endpoint hardware and/or software. Record work performed in the Help Desk ticket system

Perform routine maintenance and repair on equipment or contact vendor support of equipment repair

Assists with removal and disposal of obsolete equipment using the electronic TID and Request to Dispose of Accountable Equipment and other components, salvaging any usable parts

Performs other related duties as required

Ensure that all SCDOT Commission back up tablets are connected by patch cable to the NTS Network to receive Patch Tuesday Patches. Login not required

Tablets should be powered on using a power cord and connected by patch cable on the second Friday of each month and remain connected until 12pm the following Wednesday

All iPads should be powered on using the appropriate power cable and charging brick for the same amount of time as the SCDOT Commission tablets. Login not required

Qualification

Desktop supportComputer deploymentsHardware installationMicrosoft Endpoint Configuration ManagerHelp desk ticketing systemNTS NetworkActive DirectorySoft skills