Remote After Training - Customer Service Rep jobs in United States
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Axelon Services Corporation ยท 2 months ago

Remote After Training - Customer Service Rep

positionUnited States
timeFull-time
remoteRemote
seniorityEntry Level
money$18/hr - $20/hr
date1+ years exp

Axelon Services Corporation is seeking a Customer Service Representative for their Defined Benefits/Retirement Income Solutions Department. The role involves assisting customers with inquiries related to their defined benefit annuities and account maintenance while providing excellent customer service and navigating Windows-based operating systems.

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H1B Sponsor Likelynote

Responsibilities

Inbound customer service role for Defined Benefits/Retirement Income Solutions Dept
Customers calling to learn about their defined benefit annuity (group annuity contract)
Customers calling for account maintenance (direct deposit changes / address changes)
Customers reporting passing of a participant
Customers calling for assistance within claims process
Processing and strong ability to navigate Windows based operating systems
Strong customer service focus is a must
Ability to convey complex topics to clientele
Work to remove roadblocks to customer requests & educate customers on the correct process for receiving information
Using advanced customer service skills to avoid escalations

Qualification

Call center experienceWindows operating systemsCustomer service skillsComplex topic communicationProblem-solving skills

Required

1-2 years call center experience
1-2 years of experience with Windows based operating systems (Microsoft Office, Suite, etc.)
Strong customer service focus is a must
Ability to convey complex topics to clientele
Work to remove roadblocks to customer requests & educate customers on the correct process for receiving information
Using advanced customer service skills to avoid escalations
The ability to attend training, nesting at Food and Beverage Client Lane, Warwick RI office
The ability to work from home includes the requirement that high-speed internet be used and must be connected to home router via ethernet cable
A quiet place to work that is secure and free of distractions
Must be able to use video during interviews and training
Must have ability to work during the hours of operation of Monday-Friday, 8am to 9pm
Candidates must be flexible regarding shifts worked, which may change based on business needs
NO time off planned during training until end of nesting timeline (December 8, 2025, to January 30, 2026.)

Company

Axelon Services Corporation

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For more than 40 years, Axelon has been exceeding market expectations and delivering top talent to the Fortune 500.
dateFounded in 1977
location
New York, New York, USA
people-size501-1000 employees
web-link
http://axelon.com

H1B Sponsorship

Axelon Services Corporation has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (14)
2023 (3)
2022 (7)
2021 (17)
2020 (12)

Funding

Current Stage
Late Stage

Leadership Team

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Tania Obeid
Chief Executive Officer
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Cynthia Lah
Chief Operating Officer
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Company data provided by crunchbase