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Coinstar · 6 hours ago

Field Technician

Charlotte, NC

Full-time

Onsite

Entry Level

$21.94/hr - $25.51/hr

2+ years exp

Coinstar is a company that provides self-service coin counting kiosks. They are seeking a Field Technician who will perform maintenance and repairs on kiosks within an assigned territory, ensuring all components are functioning properly and managing daily tasks effectively.

Gift CardVirtual Currency

Culture & Values

Responsibilities

Perform scheduled preventative maintenance including cleaning (inside & out), wiping down the kiosks, removing debris, changing paper, etc

Electromechanical trouble-shooting, calibration, repair and maintenance

Test all components of the kiosk including connectivity, software and electromechanical functionality to ensure all components of the kiosk are properly functioning

Perform repairs including replacing worn parts using small tools and diagnostic utility

Perform remote diagnostics and assist Service Representative and Transportation Service Representative with repairs remotely. Assess and schedule advanced technical problems into your own planning

Manage and prioritize field change orders to ensure completion deadlines are achieved. FCO’s may include updating signage and displays, installation of wireless kits, software updates, etc

Effectively prioritize, route and plan day based on stats, service calls, field change orders, geography and other tasks assigned by your manager

On a daily basis monitor market metrics and construct/adjust weekly plan to ensure balanced delivery of metrics and expectations/commitments are met

Receive and prioritize kiosk pages to effectively manage work into timely and efficient route plan

Consistently plan/schedule and prioritize installation/de-installation activities into weekly planning to ensure deadlines are met

Receive, prioritize and schedule CSC service calls into daily planning and log completion

Receive, prioritize and schedule Loss Prevention dispatches/investigations and report findings

Manage parts orders and inventory

Managed controlled parts by keeping asset logger up-to-date and ensure timely installation

Properly manage and secure all assigned kiosks and company assets such as car, voucher paper, phone, laptop, parts, tools, phone, etc

Promote and maintain good customer relations through high standards of personal appearance, ethical behavior, maturity and good judgment

Demonstrate good judgment in time management, route planning, efficiency and expense control

Timely completion of administrative duties such as logging service calls, completion of expense reports and time sheets

Interface effectively with various teammates throughout the company to resolve customer problems and situations

Qualification

Electromechanical troubleshootingField experienceComputer hardware knowledgeMicrosoft WordMicrosoft ExcelInterpersonal skillsWritten communicationVerbal communicationTime management

Required

High school diploma, GED or equivalent with 2+ years of experience in troubleshooting and repair of computer, electronic and electromechanical devices OR Associate Degree in electronics or similar concentration required

Basic background knowledge in computer hardware and software as well as basic knowledge of computer-controlled equipment

Previous experience in handling a position of responsibility with limited direct supervision or demonstrated ability to work independently in a position of responsibility

Basic knowledge of Microsoft Word and Excel and intermediate knowledge of current PC operating systems required

Excellent interpersonal skills focused on customer and team success

Strong written and verbal communication skills with the ability to interact with various levels inside and outside of our organization

Accountable for providing support to customers that meet standards of superior quality service and professionalism at all times

Ability to comfortably shift gears in the face of daily changing tasks, priorities and conditions

Must have a valid driver's license and maintain an acceptable driving record

Background checks, MVR and drug tests will be required

As required, employees must work a flexible schedule including early start times, holidays, weekends, etc

Field Technician work involves operating a motor vehicle to service kiosks within a specific region or route

Regularly and safely perform all functions of operating a motor vehicle, including prolonged sitting

Regularly positioning oneself (e.g., stand, walk, stoop, bend, twist, kneel, crouch, push, pull) to handle or move objects weighing up to 30 lbs

Occasionally move or lift objects up to 85 lbs., and occasionally move coin bins weighing up to 600 lbs. using a specially designed hand truck or pallet jack

Regularly operate a laptop and mobile phone

Communicate and exchange information with co-workers and other individuals in person or electronically

Preferred

1+ year of field experience preferred

Benefits

Health & Wellness Coverage: Three outstanding medical plans to choose from, along with dental and vision insurance, Short-Term and Long-Term Disability Insurance, and Life Insurance.

Retirement Savings: Traditional and Roth 401(k) plans with a company match that immediately vests.

Paid Time-Off (PTO): PTO accruals begin at 18 days per year, plus 7 company holidays and 5 floating holidays. Additionally, we offer paid parental and adoption leave.

Other Perks and Benefits: A generous Corporate Matched Giving plan and an Employee Assistance Program.