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Upward Health · 2 hours ago

Clinical Applications Analyst

US - Hybrid

Full-time

Hybrid

Mid Level

3+ years exp

Upward Health is an in-home, multidisciplinary medical group providing comprehensive care. They are seeking a Clinical Applications Analyst to manage the use, maintenance, and configuration of clinical applications like AthenaOne and Salesforce, while providing support and troubleshooting for end users.

Health CareMedicalService Industry

Responsibilities

Serve as the primary help desk support for clinical applications, monitoring and resolving support tickets in a timely and professional manner

Troubleshoot user-reported issues and determine appropriate resolution or escalation paths

Perform onboarding and offboarding tasks related to user access and provisioning within AthenaOne and Salesforce

Support provider enrollment in EPCS and ensure compliance with federal and organizational requirements

Collaborate with clinical and operational teams to understand workflow needs and translate them into application support or configurations

Document troubleshooting steps, support procedures, and frequently asked questions to enhance team knowledge and self-service resources

Stay current on AthenaOne EHR release notes and internal Product updates to proactively identify feature changes or opportunities for enhancement

Assist in testing and validating new features, system changes, or integrations

Escalate complex system issues to the Product team or external vendors, and follow up to ensure resolution

Support small configuration changes in clinical systems under the guidance of the Manager, Clinical Applications

Contribute to training and onboarding efforts by supporting documentation and user education sessions

Qualification

AthenaOne EHRSalesforce CRMUser access managementTroubleshooting application issuesEPCS enrollmentClinical workflows knowledgeMicrosoft Office proficiencyAnalytical thinkingTechnical aptitudeChange managementWritten communicationVerbal communicationTime management