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Veteran Benefits Guide · 11 hours ago

Senior Infrastructure Engineer

Las Vegas, NV

Full-time

Hybrid

Senior Level

$132K/yr - $132K/yr

7+ years exp

Veteran Benefits Guide (VBG) is dedicated to ensuring that Veterans receive the correct disability benefits in a timely manner. The Senior Infrastructure Engineer will serve as the senior technical authority, responsible for architecting and operating VBG’s hybrid and SaaS-first infrastructure, ensuring secure and efficient service delivery across multiple sites.

Customer ServiceEmployee BenefitsHealth CareService Industry

Responsibilities

Serve as the Tier 4 escalation authority for infrastructure-related incidents, owning complex troubleshooting and resolution across multi-site environments

Define, track, and report infrastructure reliability and service metrics, including uptime, incident resolution time, and service health indicators, in partnership with Support Services staff

Provide technical mentorship and escalation guidance to Support Services staff and enable cross-training for site-based users to support baseline operational continuity

Architect, implement, and maintain hybrid and SaaS-first infrastructure, including on-premises systems, cloud platforms, and secure access services

Administer and optimize enterprise operating systems including Windows Server, Windows 10/11, MacOS, and Linux

Design, operate, and optimize virtualized and cloud environments (VMware, Hyper-V, AWS, Azure) with a focus on scalability, reliability, and cost efficiency

Establish and maintain Infrastructure as Code (IaC) standards using Terraform, CloudFormation, Ansible, Puppet or equivalent tools to ensure repeatable and auditable deployments

Own the design, implementation, and lifecycle management of enterprise network infrastructure, including: LAN and Wi-Fi platforms (Unifi Dream Machine SE, switches, access points), SD-WAN, VPN, and secure remote access solutions (RapidScale VeloCloud, FortiGate EMS)

Ensure network architectures align with Zero Trust access principles, reliability standards, and business continuity requirements

Partner with DevOps teams to integrate infrastructure into CI/CD pipelines (GitHub Actions, Jenkins, Azure DevOps)

Design and support containerized platforms using Docker and Kubernetes to enable scalable application delivery

Lead infrastructure automation for configuration, patching, deployment, and remediation using Ansible, Intune (Windows/Android), JAMF (Mac/iOS), and scripting (PowerShell, Bash, Python)

Support application release processes through environmental design, infrastructure readiness, and rollback planning

Act as the infrastructure engineering partner to IT Security in the design and implementation of Zero Trust Architecture and micro-segmentation strategies

Integrate and operationalize EDR, SIEM, and monitoring platforms (e.g., Wazuh, Microsoft Defender, Splunk, Datadog) to ensure reliable telemetry and response workflows

Ensure infrastructure compliance with NIST, CIS v8, ISO 27001, SOC 2, and internal security standards

Lead infrastructure-side vulnerability remediation and coordinate penetration testing follow-up activities

Own identity and access governance, including RBAC and directory services using Azure AD / Entra ID

Support physical security systems (e.g., Alarm.com access control and cameras) in coordination with Facilities

Own infrastructure responsibilities within Disaster Recovery (DR) and Business Continuity Planning (BCP), including backup validation and recovery readiness

Manage and validate cloud-to-cloud and SaaS backup platforms (Barracuda for Microsoft 365, OWN for Salesforce)

Participate in business continuity exercises and maintain multi-site recovery documentation

Design and maintain infrastructure observability standards using platforms such as Datadog and New Relic

Monitor third-party service health and vendor outages using external monitoring tools

Lead root-cause analysis and automated remediation development to prevent recurring incidents and improve platform reliability

Maintain authoritative technical documentation, including architecture diagrams, SOPs, and knowledge base articles using Confluence and SharePoint

Oversee hardware and software asset lifecycle management, inventory accuracy, and audit readiness using tools such as Snipe-IT and Smartsheet

Ensure reliable communication through Microsoft Teams, RingCentral, and Zoom

Collaborate with internal stakeholders (Support, DevOps, Security, Engineering, Product, and Data teams) to align IT services with business needs

Qualification

Hybrid infrastructure architectureIdentity & Access ManagementInfrastructure as CodeDevOpsSecurity tooling integrationNetworkingMonitoringAdvanced troubleshootingObservabilityTechnical documentationOperate autonomouslyCompTIA Security+AWS Certified SysOps AdministratorAWS Certified DevOps EngineerCertified Kubernetes AdministratorCISSPMicrosoft Azure AdministratorClear communicationCross-functional leadership