Ethos Veterinary Health ยท 16 hours ago
SAGE, Client Service Coordinator
Redwood City, CA
Full-time
Onsite
Entry Level
$22/hr - $26/hr
1+ years expEthos Veterinary Health is a leading network of specialty and emergency veterinary hospitals. They are seeking a Client Service Coordinator to provide exceptional customer service, assist clients and their pets, manage appointments, and maintain accurate records in a fast-paced environment.
Health CareMedicalVeterinary
Responsibilities
Client Interaction: Welcome and assist clients and their pets, providing a positive and helpful experience
Appointment Management: Schedule appointments, coordinate procedures, and manage the clinic's calendar
Communication: Answer phones, respond to emails, and provide information about services
Record Keeping: Maintain accurate client and patient records, ensuring confidentiality
Check-In/Out: Process client paperwork, verify information, and handle payments during visits
Billing: Calculate fees, process payments, and assist with invoicing as needed
Client Education: Offer pet care information and answer general questions
Facility Maintenance: Keep reception area organized and comfortable for clients and pets
Team Collaboration: Communicate with veterinary staff to ensure smooth operations
Emergency Response: Handle emergencies calmly, directing clients appropriately
Problem Solving: Address client concerns and conflicts, escalating when necessary
Qualification
Required
Exceptional customer service and communication abilities
Genuine love for animals and a welcoming demeanor
Strong organizational skills and the ability to multitask effectively
Empathy, compassion, and the ability to provide reassurance to worried pet owners
Quick problem-solving skills to handle unexpected situations
Professionalism in appearance, attitude, and communication
Basic computer skills and the willingness to learn veterinary software
Adaptability to a fast-paced and dynamic environment
Discretion and commitment to maintaining client and patient confidentiality
High school diploma
1+ years of customer service experience - veterinary hospital experience strongly preferred
1+ years of hospitality experience (e.g., creating a friendly and receptive environment for clients)
Competent computer skills including reliable and consistent ability to enter data into medical records
Effective working knowledge of MS-Office Suite (Word, Excel, Outlook)
Type 45+ wpm and use 10-key calculator
Preferred
Prior experience in veterinary or customer service roles is a plus, but we value a positive attitude and a willingness to learn
Benefits
Health, dental, vision, disability and life insurances
Flex-spending accounts
401(k)
Employee Assistance Program
3 weeks accrued paid time off
Paid sick and safe leave
Public health emergency leave
Company
Ethos Veterinary Health
Ethos is a veterinary health company with hospitals that provide advanced veterinary medical services.
10001+ employees
H1B Sponsorship
Ethos Veterinary Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (1)
Funding
Current Stage
Late StageTotal Funding
unknown2021-08-16Acquired
Leadership Team
Patrick Welch
Executive Leadership Team Member
Recent News
Seattle TechFlash
2025-09-09
Company data provided by crunchbase